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Full-time
Employee discount, Free membership to ALO Wellness Club, Medical plan, Dental plan, Vision plan, Virtual mental health support
Posted 11d ago
~40 hrs/week
Responsibilities
The Sales & Service Lead is responsible for driving sales targets, delivering exceptional guest experiences, and managing daily store operations. They will lead, coach, and develop the store team while ensuring effective floor coverage and business execution.
Requirements
Candidates must have at least 2 years of experience in a client-centric sales environment and proven leadership capabilities. The role requires the physical ability to move around the store, lift up to 50 pounds, and maintain availability for opening, closing, and weekend shifts.
Full job description
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OBJECTIVE
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.
Sales & Service Leader
Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Business Leader
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
Leads by example and inspires staff in daily operations and guest experience.
Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
SALES AND SERVICE LEAD QUALIFICATIONS
2+ Years prior work experience in a client-centric, sales environment
Proven leadership capabilities demonstrating excellent decision making
Values feedback, receptive to receiving feedback and eager to provide
Self-motivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies ALO’s Guiding Principles
Requires constant movement in an around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift
SALES AND SERVICE LEAD SCHEDULE
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
401K with company matching
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries (select cities)
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We are ALO. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street.
We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world.
Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions.
Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.
Offices: 9830 Wilshire Blvd, Beverly Hills, California 90212, US