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Full-time
bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
The Community Team Lead will manage and mentor the community team to foster engagement and implement strategies that align with company goals. They are responsible for monitoring community health, coordinating with cross-functional teams, and overseeing content moderation and event planning.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least 3 years of experience in community management, including at least 1 year in a leadership role. Strong communication, leadership, and analytical skills are required to effectively manage community initiatives and resolve escalated issues.
Full job description
Community Team Lead
Monday-Friday 9am-6pm with flexibility
$46,000-$49,000
We are seeking a passionate and experienced Community Team Lead to join our dynamic team. The ideal candidate will be responsible for leading and managing our community team to foster engagement, support, and growth within our user base.
Key Responsibilities
Lead, mentor, and manage the community team to ensure effective community engagement and support.
Develop and implement community strategies that align with company goals and enhance user experience.
Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
Coordinate with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
Organize and lead community events, webinars, and initiatives to drive participation and growth.
Stay up-to-date with industry trends and best practices in community management.
Qualifications
Bachelor’s degree in Communications, Marketing, Business, or a related field.
3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to develop and execute community engagement strategies.
Experience with community platforms, social media management, and analytics tools.
Ability to handle conflict and difficult situations with professionalism and empathy.
Passion for building and nurturing online and offline communities.
How to Apply
If you are excited about leading a team dedicated to building vibrant communities, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role.
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Related keywords
Community ManagementTeam LeadershipCommunity StrategyEngagement MetricsContent ModerationSocial MediaWebinarsStakeholder ManagementCross-functional TeamsCustomer SupportMarketingProduct DevelopmentAnalyticsConflict ResolutionCommunity Health
A group of people on a mission (or Quest) to change the way (Via) health care services are delivered.
Industry
Individual and Family Services
Company size
1,001-5,000 employees
Founded
1999
Headquarters
Dublin, OH
LinkedIn followers
4,916
ViaQuest’s main lines of business are all aimed at helping others achieve the best and brightest services.
Disability Services
At ViaQuest, we understand the unique and specialized needs of those with developmental disabilities and have built our comprehensive service model to support individuals regardless of their situation. We take the time to get to know each person and tailor our support based on their personal needs and goals. We are committed to helping individuals reach both their personal and employment goals while turning dreams into realities.
We are the only provider who serves people across the continuum of care; from daily living skills to physical health to mental and behavioral health.
Behavioral and Mental Health Services
We understand that psychiatric and behavioral care needs to be easily accessible, comprehensive and individualized. At ViaQuest, we have the resources and expertise needed to properly manage the complexities of psychiatric and behavioral care, enabling you to live your best life possible.
Offices: 525 Metro Place North, Suite 300, Dublin, OH 43017, US · 600 W. Resource Drive, Brooklyn Heights, OH 44131, US · 20 Waterford Lane, Painesville, OH 44077, US · 811 Greencrest Drive, Suite 100, Westerville, OH 43081, US · 4000 Gantz Road, Suite F, Grove City, OH 43123, US
Dual Diagnosis - Developmental Disability and Mental IllnessHealth CareMental HealthPersonal HealthHome Health Care