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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, ev…
Skills: Call Center Operations, Dietary Order Entry, Patient Communication, CBORD System, Menu Selection
Akron, Ohio, United States · On-site
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, ev…
Skills: Call Center Operations, Dietary Order Management, Patient Communication, CBORD System, Data Entry
Akron, Ohio, United States · On-site
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, ev…
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Akron, Ohio, United States · On-site
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Skills: Food Handling, Portion Control, Food Preparation, Kitchen Equipment Operation, Sanitation Procedures
Akron, Ohio, United States · On-site
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Skills: Menu Delivery, Patient Communication, Dietary Order Entry, Clerical Duties, Customer Service
Akron, Ohio, United States · On-site
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Akron, Ohio, United States · On-site
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Assist patients with meal selections via phone and in person based on approved dietary orders. Enter and verify orders in the dietary menu system while maintaining communication between care units and patients.
Requires a High School Diploma or GED and proficiency in basic computer software. Six months of dietary experience is preferred, along with the ability to lift 30 lbs.
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families.
Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment. You will intake calls from patients for breakfast, lunch and dinner as well as verify and enter orders into our dietary menu system. Maintaining communication between care units and patients regarding nutrition and dietetics to ensure meal accuracy is extremely important in this role. Your efforts can leave a positive impression on patients and their families every day.
A caregiver in this position works days from 10:00AM – 6:30PM, including every other weekend and holiday.
A caregiver who excels in this role will:
Deliver and pick up menus from patients and units.
Explain the meal selection process to new patients and assist with menu selections.
Obtain patient preferences, dislikes and other information to ensure quality food delivery to patients.
Assist patients with menu selection either over the phone or in person to verify meal selections based on established schedule or as required.
Offer various food options based on patients' diet orders and availability from the kitchen.
Enter the appropriate information into a hand-held system or computer.
Review entries for proper adherence to dietary orders.
Follow-up with patients if menu selections appear incomplete or insufficient.
Handle a large volume of inbound patient calls in a timely manner.
Collect and process patient meal selections efficiently using the CBORD system.
Ensure patient safety and accuracy by utilizing two patient identifiers during all
communications.
Escalate critical issues to management promptly to ensure resolution and maintain efficiency.
Ensure prompt response to requests for service and follow up if delays or product availability problems are identified.
Update patient lists to verify meal selections or diet order changes.
Check trays for accuracy prior to meals being delivered to patients.
Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, note changes and verify with a Registered Dietitian if necessary.
Provide excellent service to others by monitoring computer messages, following through on all requests, notifying the appropriate caregivers, answering the phone, following up on messages and acting to remedy complaints.
Perform various clerical duties, run lists and worksheets and distribute to staff and assist with inventory and storage of menus and other items.
Prepare items for unit orders, stock supplies, fill orders from inventory
with proper documentation for charging and adhere to order amounts and standard stock levels.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Ability to understand dietary terms and information
Proficiency in the use of basic computer software applications
Preferred qualifications for the ideal future caregiver include:
Six months of dietary experience
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Abu Dhabi Cleveland Clinic Canada Cleveland Clinic Florida Cleveland Clinic London Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
Offices: 9500 Euclid Ave, Cleveland, Ohio, US
