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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
The Shift Lead is responsible for overseeing daily site operations, ensuring high-quality wash standards, and maintaining a safe environment for customers and staff. They also lead the crew, handle customer interactions, and drive sales through the promotion of memberships.
Requirements
The ideal candidate should possess strong leadership skills, the ability to manage physical site operations, and a commitment to maintaining cleanliness and safety standards. Experience in a fast-paced, customer-facing environment is essential for success in this role.
Full job description
The crew follows your lead. Make it worth following.
As a Shift Lead at Whistle Express, you are the standard-setter on the lot. You know the site, you know the crew, and when management is not on-site, you are the one running it. This is not a babysitting role. It is a leadership role for someone who takes ownership seriously and holds the team to the same standards they hold themselves to.
The work is fast, physical, and visible. At the end of a good shift, you will know it - because the site is clean, the team delivered, and every guest left better than they arrived.
Key Responsibilities:
Customer Engagement
Greet customers as they arrive and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers on the variety of wash packages and services available.
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
Operations & Safety
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations, identifying and reporting any malfunctions or issues.
Follow and enforce all safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues quickly to keep the site running efficiently.
Team Leadership
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
Delegate tasks to team members to ensure smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Attention to Detail
Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
Report any equipment or operational issues that could affect wash quality.
Provide feedback or guidance to team members to help maintain consistent wash quality.
Continuously look for ways to improve processes to exceed customer expectations.
#LI-DNI
Base Pay Range
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
Take 5 Car Wash is a national chain of express car washes that deliver fast, friendly, and convenient service. A team of car wash people committed to being a leading, respected operator and employer of choice in the industry, Take 5 Car Wash prides itself on its customer- and people-first culture.
Take 5 Car Wash is part of the Driven Brands family.
Offices: 440 S Church St, Charlotte, North Carolina 28202, US
Washing CarsConvenient Car WashKeeping Cars Looking Like Newand Express Car WashRetailAutomotiveCustomer Service
How many Transportation jobs are open in Baton Rouge, LA right now?
There are currently 336 open transportation positions in Baton Rouge, LA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Baton Rouge, LA?
Companies currently hiring include Domino's, Southland Steel Fabricators, Inc., Enterprise Mobility, Midlands Honda, Republic Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Baton Rouge, LA?
Yes — 16 of the 336 open transportation positions offer remote or hybrid work (10 remote, 6 hybrid).
How do I apply for Transportation jobs in Baton Rouge, LA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.