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Full-time
Posted 20d ago
Apply by Jul 22
~40 hrs/week
Responsibilities
The Reservationist is responsible for accepting trip reservations from eligible passengers and accurately entering data into the customer database. They must communicate scheduling changes to operations staff and provide guidance to passengers on using transportation services.
Requirements
Candidates must be proficient in both English and Spanish with strong computer skills and experience in data entry. Previous experience in call centers or para-transit scheduling systems is preferred.
Full job description
Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
Answer passenger calls collecting all necessary trip information for the permissible time period.
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Communicate effectively with operations staff regarding scheduling or passenger issues.
Ability to handle multiple tasks accurately and effectively.
Excellent customer service.
Professional demeanor and appearance.
Reliable in attendance.
Team player and helpful to staff, management, and peers.
Qualifications
Talent Requirements:
Strong computer & customer service skills in a fast-paced environment.
Data entry experience and general knowledge of windows-based computer system and Microsoft Office.
Experience in para-transit scheduling systems, preferred.
Ability to read, write, and speak clearly the English language. Good knowledge of Spanish required, able to use multi-line phone systems and handle multiple tasks concurrently. Excellent verbal and communication skills in both English and Spanish.
Able to work in a fast-paced environment.
Possess excellent decision-making skills.
Excellent attendance record.
Excellent verbal and written communication skills.
Telephone speaking and/or call center experience.
Computer experience.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#appcast
Related keywords
Para-transitScheduling SystemsWindows-based Computer SystemMicrosoft OfficeCall CenterCustomer DatabaseTransportation ServiceData EntryBilingualSpanish Language
We will deliver the best customer experience with industry-leading safety, reliability and innovation.
Industry
Truck Transportation
Company size
201-500 employees
Founded
2009
Headquarters
Barrie, Ontario
LinkedIn followers
897
MVT Canadian Bus, Inc., a subsidiary of MV Transportation Inc., began operations in Canada in 2009 in Vancouver providing HandyDart services. In January 2012 para-transit operations commenced in St. John's, Newfoundland providing Go Bus services and July 2015 fixed route and para-transit operations commenced in Barrie, Ontario providing Barrie Transit services as part of a 20 year operating contract. As of July 2022, we employ over 200 employees in Canada. To learn more about our MVT, please visit www.mvtransit.com.
Offices: 133 Welham Rd, Barrie, Ontario L4N 8Y3, CA · 5 Kyle Ave, Mount Pearl, Newfoundland and Labrador A1N 4R4, CA
Based on 1434 listings with disclosed salaries, most transportation jobs in Texas pay between $60k–$145k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in Texas right now?
There are currently 18,760 open transportation positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Texas?
Companies currently hiring include Domino's, AutoZone, O'Reilly Auto Parts, Driven Brands Inc., Republic Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Texas?
Yes — 600 of the 18760 open transportation positions offer remote or hybrid work (209 remote, 391 hybrid).
How do I apply for Transportation jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.