Technology Jobs in Zapopan, Mexico (Now Hiring) — 42 open

What you’ll do:

Job Summary: 
The primary function of the Engineer.ENG.Technical Support. is to give to the EATON clients and End Users the proper Technical Solutions for Start Ups, Preventive and Corrective Maintenance of ther UPS and Air Conditioning equipment. This position will be responsible to achieve the assigned services consistent with the client´s expectations. There will be an expectation to optimize quality of services and diagnoses regarding those systems.

The target type for this position is external and internal clients , with the responsibility to do quality services. Success in this role hinges on the candidate’s ability to comprehend electrical power and air conditioning quality concepts, proactively identify high-potential in our area with ASP, customers and opportunities, convert complex customer problems into solutions.

Job Responsibilities:    
• Handling UPS startups for all current Eaton and Tripp Lite models, ranging from 1 to 1100 KVA’s capacity.
• Handling startups for Tripp Lite Air Conditioning units.
• Responding to equipment emergencies at customer sites.
• Performing corrective and preventive maintenance for customers and end users.
• Conducting comprehensive equipment performance analysis and accurate troubleshooting diagnostics, both at customer sites and in the laboratory.
• Preparing timely and proper written customer service reports.
• Obtaining internal and external certifications as required.
• Staying up to date with and acting upon Field Service Bulletins issued by the factory.
• Availability to travel 24 hours a day, 365 days a year.
• 100% compliance with MESH training required for the role.
• Managing travel expenses in accordance with Eaton policies.
• Engaging in continuous self-training.
• Attending company-provided training on safety, health, and environmental topics.
• Meeting the goals and objectives defined in the Talent Hub. 
• Meet any other activity assigned by your supervisor or special requirements of the company.
• Active participation in Continues Improvements programs and committees.
• Comply the Eaton Business System (EBS): Foundations, Planning, Growth, Operational Excellence, Assessment and Learning.
• Know and comply Eatpn Policies as Applicable: Employment Policies, Artificial Intelligence, Ethics & Compliance, IT, Legal & Supply Chain Management.
• MESH Policies Compliance & Goals.
• Firmly follow Eaton's Culture Model: WIN Together, ACT Boldly, THINK Big.

Qualifications:

Education Level Required: 

• Bachelor’s Degree in Electrical, Electronics, Electromechanical Engineering or related field from an accredited institution required. 

Years and Area of Experience Required:

• Minimum of 3 years’ experience in electrical and mechanical industry service experience in a large company is required, evaluating and servicing UPS and Air Conditioning equipment.

Technical Knowledge:

• Deep knowledge and Experience in UPS, Batteries, DC and Air Conditioning systems, their testing, troubleshooting, evaluating, and servicing.
• Training Instructor Skills in Electrical and Air Conditioning services.
• Knowledge of Eaton & Tripp Lite products and their applications, electric control & distribution segment. 
• Proficiency in computer skills Microsoft Office applications (Word, Excel, Power Point, Project Management).  
• Must have good written communication skills in English Spanish required (70%).                                                                      "

Skills:

EATON CULTURE MODEL: WIN Together (We work as one Eaton), ACT Boldly (We exceed expectations), THINK Big (We create solutions that inspire)                                                                                              

FUNCTIONAL COMPETENCIES:                                                                                            

• Relocation benefit is offered for this position, from within hiring country only.
• Valid Driver's license                                                                           
• Demonstrated strong skills on following competencies: Dealing with Ambiguity; Conflict Management; Ethics and Values; Interpersonal Savvy; Learning on the Fly; Managerial Courage; Problem Solving; Drive for Results; Understanding Others; Presentation Skills; Customer Focus; Problem Solving, Time Management, Communication Skills.
• Ability to respond to a variety of challenging circumstances.
• Capacity to manage several projects and decisions at the same time as well as interrelation with all kind people at all level of the organization and with our employees, ASP, customers, channels and end users.