As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-techn…
Senior Systems Engineer - Retail Application Engineer
Zapopan, Jalisco, Mexico · On-site
Senior$56B raised
Define, design, and implement solutions within a fast-paced, leading edge database/applications company. Responsible for creating and implementing system enhancements that will improve the performance and reliability of …
Skills: Systems Engineering, Database Design, Application Engineering, System Performance Optimization, System Reliability
Sr Principal Consultant - Software - NetSuite Managed Services (ACS) / Remote
Zapopan, Jalisco, Mexico · On-site
Senior$56B raised
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Software industry experience. Oracle NetSuite is reinventing the engagement model for our gro…
Skills: NetSuite ERP, Business Process Architecture, Functional Requirements Definition, Custom Development Analysis, C-suite Interaction
Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products If you’re a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Bevera…
Skills: NetSuite ERP, Business Process Consulting, Solution Design, C-suite Interaction, Supply Chain Management
Senior Systems Engineer - Retail Application Engineer
Zapopan, Jalisco, Mexico · On-site
Senior$56B raised
Define, design, and implement solutions within a fast-paced, leading edge database/applications company. Responsible for creating and implementing system enhancements that will improve the performance and reliability of …
Skills: System Design, System Implementation, Database Management, Performance Tuning, Reliability Engineering
Company Description Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, Califor…
Company Description Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, Califor…
The NetSuite Functional Consultant is responsible for delivering implementation services to NetSuite customers in a post-sales context. Collaborating with the Consulting Delivery team, the role involves swiftly assessing…
Skills: NetSuite Implementation, Functional Consulting, Business Process Optimization, Customer Relationship Management, Project Management
The NetSuite Functional Consultant is responsible for delivering implementation services to NetSuite customers in a post-sales context. Collaborating with the Consulting Delivery team, the role involves swiftly assessing…
Skills: NetSuite Implementation, Functional Consulting, Business Process Optimization, Customer Relationship Management, Project Management
The Big Data Service (BDS) team in OCI has a charter to offer a managed, cloud-native Big Data Service focused on large-scale data processing and analytics on unstructured data stored in data lakes, and management of the…
Skills: Platform Software Engineering, Big Data Service, Cloud Native Architecture, People Management, Open Source Technologies
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and a…
Company Description Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, Califor…
The ACS Technical Team OIC Integration Developer is part of a cross-team group of Integration Architects and Developers that support ACS customer Integrations. Our Developers provide development support using a variety o…
Sr Principal Consultant - Construction & Energy - NetSuite Managed Services (ACS)
Zapopan, Jalisco, Mexico · On-site
Senior+$56B raised
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant with Construction & Energy industry expertise. This role is best suited for someone with experience support…
Skills: NetSuite, ERP Sustainment, Project Accounting, Construction Industry Expertise, Energy Industry Expertise
As part of Network Infrastructure Strategic Sourcing, the IP Advanced Procurement Manager role supports the IP Hardware Engineering organization, focusing on New Product Hardware releases through engagement across a broa…
Sr Principal Consultant – Non-Profit & Organizations - NetSuite Managed Services (ACS) If you're a senior level NetSuite consultant with experience helping Non Profit organizations drive operational excellence, business …
Skills: NetSuite ERP, Non-Profit Consulting, Fund Accounting, Grant Management, AI Implementation
Senior Data Systems Engineer, Oracle AI Database Private Agent Factory
Zapopan, Jalisco, Mexico · On-site
Senior$56B raised
Oracle AI Database Private Agent Factory is Oracle's no-code platform for building and deploying enterprise AI agents and workflow automations securely on top of business data and systems. We are looking for a Fullstack …
Skills: JavaScript, TypeScript, Fullstack Engineering, API Development, Enterprise User Interfaces
POSITION SUMMARY: We are building an AI-powered automation function across three companies from the ground up. As our first AI Automation Lead, you will define the stack, set the standards, and build the foundation that …
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Full-time
Medical Insurance, Life Insurance, Retirement Options, Volunteer Programs
Posted 36d ago
~40 hrs/week
Responsibilities
Deliver post-sales support and solutions to Oracle customers by resolving non-technical inquiries and technical troubleshooting for Electronic Support Services. Manage ticket reception and resolution for Fusion ERP SCM, focusing on performance, storage, and general SaaS issues.
Requirements
Requires 3 to 5+ years of experience and proficiency in reading, writing, and speaking English. Candidates must be able to troubleshoot common application failures and manage customer communications effectively.
Full job description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Oracle is a global leader in AI, delivering the cloud infrastructure, data, and applications that organizations across the world trust to successfully achieve business outcomes at scale.
Oracle Cloud Infrastructure (OCI) provides fast, flexible, scalable AI infrastructure. With superior compute performance and network design, a comprehensive choice of AI services for developing and orchestrating agentic AI workflows at scale, and unrivaled data control, security, privacy, and governance, OCI is designed for AI workloads. It also gives customers the flexibility to run their workloads wherever they need by supporting public cloud, multicloud, hybrid cloud, sovereign, and on-premises deployments.
The Oracle AI Database is the only database with AI natively built in everywhere. By bringing AI to where data lives, the Oracle AI Database delivers enterprise-grade AI securely, cost-effectively, and at scale. In-database machine learning and vector search enable AI models to run where data resides. Support for multi-modal data (structured, unstructured, graph, vector) enables richer AI use cases.
The Oracle AI Data Platform enables organizations to build, deploy, and govern AI agents and applications on top of private, secure, and distributed enterprise data. This enables organizations to operationalize AI without compromising data security or control.
Oracle Applications embed AI directly into business workflows and industry processes to ensure AI is delivered in context, where work happens. They include the only applications suite that brings AI to every aspect of a business, with AI-powered ERP, HCM, and CX applications, and the Oracle Health Suite which provides applications for managing the entire healthcare ecosystem. Oracle also provides industry-specific cloud application suites for more than two dozen industries and NetSuite, the world’s first cloud computing company.
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