Wasaga Beach, Ontario, Canada · Remote OK
$100k–$106k/yr
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others s…
Skills: Knowledge Management, Process Improvement, People Leadership, Stakeholder Management, AI Automation
Wasaga Beach, Ontario, Canada · Remote OK
$196k–$207k/yr
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others s…
Skills: Offensive Security, Penetration Testing, Mobile App Security, AI Security Testing, Cloud Penetration Testing
Wasaga Beach, Ontario, Canada · Remote OK
$100k–$106k/yr
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others s…
Skills: Knowledge Strategy, Governance, People Management, Content Auditing, AI Retrieval Optimization
Utrecht, Utrecht, Netherlands · Hybrid
Working at Zure Zure is a brand new face in the Azure consultancy scene in the Netherlands. We launched with a small team in May 2025 in Utrecht, backed by over 100 Azure experts across other Zure countries in Europe. Th…
Skills: B2B Sales, Relationship Management, Pipeline Development, Microsoft Azure Ecosystem, Strategic Partnerships
Wasaga Beach, Ontario, Canada · Remote OK
$196k–$207k/yr
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others s…
Skills: Security Engineering, Offensive Security, Code Review, Design Review, Python
Utrecht, Utrecht, Netherlands · Hybrid
Over Treatwell Treatwell is Europa's grootste boekingsplatform en softwareleverancier voor de hair & beauty-industrie. We werken samen met meer dan 50.000 salons in 13 landen en verwerken miljoenen boekingen per maand. O…
Skills: B2B Sales, Field Sales, SaaS Sales, Cold Calling, Business Development
Utrecht, Utrecht, Netherlands · Hybrid
Word de beste versie van jezelf als Identity & Access Management Expert Als Identity & Access Management Expert bij Sogeti kom je terecht in een zelfstandig en zelfsturend IAM-team dat verantwoordelijk is voor de inricht…
Skills: Identity & Access Management, RBAC, Lifecycle Management, PowerShell, Tools4ever HelloID
Utrecht, Utrecht, Netherlands · Hybrid
$5k–$6k/mo
We build technology that makes healthcare simpler, safer and more connected. Within that mission, the OMRON Connect app plays a critical role as the global front door for millions of users measuring and tracking their he…
Skills: Product Ownership, Product Management, Backlog Prioritization, Stakeholder Management, Descoping
Utrecht, Utrecht, Netherlands · Hybrid
Elevate your career, perform when it counts: become part of our global financial consulting evolution! Zanders is growing their Treasury Advisory Group (TAG) in the Global HQ in the Netherlands. We are looking to hire a …
Skills: Corporate Treasury, Treasury Consulting, Financial Technology, Corporate Risk Management, Change Management
Utrecht, Utrecht, Netherlands · Hybrid
Elevate your career, perform when it counts: become part of our global financial consulting evolution! At Zanders we are growing our Treasury Advisory Group (TAG) in the Netherlands. We are looking to hire an experienced…
Skills: Treasury Management, Treasury Management Systems, In-House Banking, Payments, Payment Factories
Utrecht, Utrecht, Netherlands · Hybrid
$45k–$75k/yr
Job Description: Eco-Movement, part of Dow Jones, is a leading global platform for EV charge point location and pricing data. Customers of the platform include navigation providers, charge point operators, eMSPs, and the…
Skills: PHP, Laravel, REST API, JSON, CSV
Utrecht, Utrecht, Netherlands · On-site
Hulp gezocht voor begeleiding patiënten bij autonome bloedafname en uitvoer van clinical trials met state-of-the-art medische robotica Wie zijn wij? Vitestro is een medische robotica scale-up in Utrecht. We ontwikkelen e…
Skills: Patient Guidance, Clinical Trial Execution, Data Collection, Medical Robotics, Communication Skills
Utrecht, Utrecht, Netherlands · Hybrid
0.8 – 1 fte week | Utrecht | Hybride | Hbo/wo Jouw vooruitgang begint bij Berenschot Berenschot is op zoek naar een Chief Information Security & Privacy Officer. Ben jij een expert op het gebied van informatiebeveiliging…
Skills: Information Security Management, Privacy Management, Risk Management, Stakeholder Management, Analytical Skills
Utrecht, Utrecht, Netherlands · Hybrid
Beschrijving van het bedrijf Voor onze ERP consultancy traineeship zijn wij op zoek naar leuke enthousiaste studenten of starters die net aan hun carrière zijn begonnen of gaan beginnen! Dus heb jij affiniteit met bedrij…
Skills: ERP Consulting, Business Process Optimization, IFS ERP, Client Advisory, Implementation
Utrecht, Utrecht, Netherlands · Hybrid
$5k–$8k/mo
At Keylane, we are transforming how insurers and pension providers serve millions of customers and participants across Europe. As the leading European SaaS provider for the insurance and pension industry, we are investin…
Skills: Python, Microsoft Azure, Java, Spring Boot, Distributed Systems
Utrecht, Utrecht, Netherlands · Hybrid
$5k–$8k/mo
At Keylane, we are transforming how insurers and pension providers serve millions of customers and participants across Europe. As the leading European SaaS provider for the insurance and pension industry, we are investin…
Skills: Applied AI, Machine Learning, Python, AI Frameworks, Model Fine-tuning
Utrecht, Utrecht, Netherlands · On-site
Als (Senior) Projectmanager bij iO bekijk je alles van twee kanten: je bent de spil tussen de Product Owner en het team. Je ontzorgt het team zodat zij maximale waarde kunnen leveren voor de klant en je ontzorgt de klant…
Skills: Agile Project Management, Budget Management, Stakeholder Management, Software Development Lifecycle, Technical Estimation
Utrecht, Utrecht, Netherlands · On-site
Als (Senior) Projectmanager bij iO bekijk je alles van twee kanten: je bent de spil tussen de Product Owner en het team. Je ontzorgt het team zodat zij maximale waarde kunnen leveren voor de klant en je ontzorgt de klant…
Skills: Agile Project Management, Budget Management, Technical Planning, Client Relationship Management, Software Development Lifecycle
Utrecht, Utrecht, Netherlands · Hybrid
$5k–$7k/mo
Samenvatting Voor het Ministerie van Justitie en Veiligheid zoeken wij een DevOps Cloud Infrastructure Specialist Azure. Je werkt aan de Gegevensboekhouding, een strategische voorziening binnen de JenV Trusted Cloud. In …
Skills: Microsoft Azure, Kubernetes, Terraform, Azure DevOps, CI/CD Pipelines
Ghent, Flemish Region, Belgium · Remote OK
$48k–$72k/yr
Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance dia…
Skills: LIS/LIMS Implementation, HL7, ASTM, IHE, AI/ML Concepts
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead a team of Knowledge Strategists to manage the end-to-end flow of readiness and improvement requests for CX pillars. Act as a player-coach to ensure accurate, actionable knowledge is available for specialists while pioneering AI-driven content production.
Requires 4+ years of experience in process improvement or knowledge management within high-volume customer support, including people leadership. Must be proficient in CRM systems, CX metrics, and leveraging AI tools to optimize workflows.
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
About the Role -
As a Knowledge Strategist Team Lead at Instacart, you are the primary point of contact for CX Shopper, Customer, and Retailer pillars, managing the full flow of readiness and improvement requests — from intake and prioritization through production and publication — with a focus on speed, quality, and automation. You will directly lead a team of Knowledge Strategists/Associates.
You will work hand-in-hand with partner teams like Learning & Development to ensure knowledge and training content are co-developed and aligned. You are a specialist workflow subject matter expert, a cross-functional relationship builder, and a high-throughput executor — comfortable managing significant volume while maintaining high standards.
About the Team -
The Instacart Customer Experience Process Improvement & Content Operations (PICO) team harnesses our collective expertise to create world-class customer support experiences that foster loyalty, solve problems efficiently, and support the continuous evolution of our business.
PICO encompasses knowledge strategy, content operations, project management, continuous improvement analytics, and learning and development. Each subteam has a unique and critical role to play in supporting our end users and specialists, and cross-functional collaboration is critical to our success.
The Knowledge Strategy team is vital for maintaining the integrity and accessibility of company information for our Customer Experience support team. We play a direct role in Instacart's success by managing and optimizing how knowledge is shared and utilized across the company, fostering a culture of transparency and informed decision-making. We support product launches, continuous improvement efforts, and regulatory requirements by ensuring we have the right strategy, plans, and metrics in place to provide a high-quality experience for our customers, shoppers, retailers, and CX specialists.
In this role, you will ensure that Instacart's CX specialists are always equipped with current, accurate, and actionable knowledge. You will:
Minimum Qualifications
Preferred Qualifications
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Add life to cart 🛒
Instacart is a leading grocery technology company that partners with more than 2,200 retail banners – representing nearly 100,000 stores – to transform how people shop for the groceries they need from the retailers they trust, while creating flexible earning opportunities for shoppers. Through the Instacart Marketplace, Instacart Enterprise platform, and Instacart Ads ecosystem, the company powers ecommerce, fulfillment, in-store technology, AI offerings, and advertising for partners. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
Offices: Blue Shield of California Building, 50 Beale St #600, San Francisco, CA 94105, US · 190 Liberty St, Suite 200, Toronto, Ontario M6K 3L5, CA
There are currently 442 open technology positions in Utrecht, Netherlands listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Capgemini, Rabobank, IG&H, Instacart, Keylane, among others. Browse the listings above to see every active employer.
Yes — 375 of the 442 open technology positions offer remote or hybrid work (48 remote, 327 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
