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$27/hr–$30/hr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Basic life and AD&D coverage, Voluntary life insurance, 401(k) with 4% match
Posted 1d ago
~40 hrs/week
Remote in California, United States, Hawaii, United States, New Jersey, United States, New York, New York, United States
Responsibilities
The representative will provide high-quality customer service via email and phone while managing order processing, returns, and invoicing. They will also coordinate with shipping partners to resolve delivery issues and collaborate with internal teams to improve product and service experiences.
Requirements
Candidates must hold a bachelor's degree and possess 2-3 years of customer service experience. Proficiency in Google Suite and strong mathematical and computer skills are required for this remote role.
Full job description
About the Role
We're looking for a human to help on the front lines of our Customer Success team. Nearly all of our communications with our community happen over email, and we pride ourselves on fast, friendly, and thoughtful service. We're looking for someone who is a quick learner and excited about the future of ocean tech - this is a great opportunity to build a career in marine robotics. Do you know what a thruster is? Do you know what fair trade agreements are? If not, that's okay - we'll teach you ALL the things!
We hire people for their potential - not just the job they're doing today. Customer Success is one of the best places to learn our business. You'll work with customers from around the world, collaborate with nearly every team at Blue Robotics, and gain a deep understanding of our products, community, and mission. We believe in hiring great people for their potential, and many teammates have grown into new opportunities across the company as their interests and skills evolved.
You should be a skilled multitasker with strong attention to detail. Our customers are integrating our products into end uses around the world, and it will be your job to make sure those products make it to their final destination. That could mean battling the DHL gods to get something pushed through customs, or it could mean being a detective and tracking down when a certain screw with a specific thread size will be back in stock.
We use AI as part of our workflow, and you should be comfortable using it, but our correspondences need to feel human. We’re not looking for someone who relies on AI to do the writing, you should be able to create clear, well-structured emails on your own.
We are seeking a smart, stoked, and hungry human to join our team and help get our technology out into the wild. The ideal candidate will have an interest in the ocean and/or technology, have experience working with remote teams, and have some customer service experience. We are so excited to meet you!!
Growth at Blue Robotics
We believe that understanding our customers is one of the best foundations for a career at Blue Robotics. While many teammates build long and fulfilling careers in Customer Success, we've also seen people grow into new opportunities across the company as business needs and individual interests evolve.
Customer Success teammates regularly collaborate with Operations, Partnerships, Sales, and Technical Support making this an ideal role for someone who loves learning, solving problems, and discovering where they can make the biggest impact.
Whether your passion becomes customer relationships, product documentation, marketing, community, operations, or something we haven't imagined yet, we'll encourage your growth along the way.
What You'll Do
Provide fast, reliable and high-quality customer service to the customers
Enter orders via email (and sometimes phone), follow up with adjustments, cancellations, and returns, issue credit notes and invoices
Coordinate with shipping partners to proactively resolve delivery, customs, and return issues.
From kickstarter to the future of marine robotics. We make the T200 Thruster, BlueROV2, BlueBoat, & more!
Industry
Robotics Engineering
Company size
51-200 employees
Founded
2014
Headquarters
Torrance, California
LinkedIn followers
26,347
Blue Robotics makes low-cost, high-performance components for marine robotics to enable the next generation of ocean exploration! Based in Torrance, CA, we are a young and innovative company with a diverse and international customer base.
Offices: 2740 California St, Torrance, California 90503, US · 2101 Government St, 200, Victoria, British Columbia V8T 4P2, CA
Based on 179 listings with disclosed salaries, most technology jobs in Torrance, CA pay between $90k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Torrance, CA right now?
There are currently 242 open technology positions in Torrance, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Torrance, CA?
Companies currently hiring include Castelion, Neros Technologies, Divergent, Hadrian, Valar Atomics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Torrance, CA?
Yes — 49 of the 242 open technology positions offer remote or hybrid work (10 remote, 39 hybrid).
How do I apply for Technology jobs in Torrance, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.