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Establish and maintain a consolidated view of end-to-end service performance, demand, and cost across infrastructure, network, and cloud services. Drive continuous improvement and provide executive-ready reporting and governance to support decision-making in a multi-supplier environment.
Proven experience in infrastructure, cloud, or managed services environments with a strong ability to analyze complex data. Must be confident in engaging stakeholders and possess an understanding of service performance management and commercial processes.
Senior Infrastructure & Cloud Service Performance Lead About the Team Government Shared Services (GSS) delivers critical corporate and technology services that support NSW Government agencies at scale. Within DCS, the team operates across complex, multi-supplier environments to ensure infrastructure, network and cloud services are reliable, performant and cost-effective enabling better outcomes for citizens and agencies alike. About the Role As the Senior Infrastructure and Cloud Service Performance Lead you will be responsible for establishing and maintaining a clear, consolidated view of end-to-end service performance, demand and cost across infrastructure, network and cloud services. Working across internal teams and external service providers, you will bring together fragmented data to provide meaningful insights, support governance forums, and drive continuous improvement across a large-scale, multi-supplier environment. Key Responsibilities About You How to apply If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role. Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you:
Support continuous improvement and cost optimisation initiatives across service delivery
The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
Flexible leave so you can recharge and make time for what counts
Much more than just a job, you can build a career here
Access to health and well-being programs including Fitness Passport
Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Tiffany Martin via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse. We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. Come join us and help influence the future of our great state. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU
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