London, England, United Kingdom · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Cloud Security, AWS, Detection Engineering, Incident Response, Infrastructure as Code
Dublin, Leinster, Ireland · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Cloud Security, AWS, Detection Engineering, Incident Response, Infrastructure As Code
Sydney, New South Wales, Australia · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Customer Success Management, SaaS, AI and Automation, Product Adoption, Technical Communication
Dublin, Leinster, Ireland · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: SaaS Sales, Account Management, Revenue Growth, Customer Retention, Upselling
London, England, United Kingdom · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Application Security, Product Security, Security Engineering, Software Engineering, Threat Modelling
London, England, United Kingdom · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Business Development, Partnership Management, Sales, Strategic Planning, Ecosystem Building
Chicago, Illinois, United States · Hybrid
$70k–$87k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Written communication, Verbal communication, Listening skills, Organization, Time management
Chicago, Illinois, United States · Hybrid
$116k–$138k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Sales Operations, Revenue Operations, Sales Tooling Management, Process Design, Workflow Automation
San Francisco, California, United States · Hybrid
$129k–$154k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Sales Operations, Revenue Operations, Sales Tooling Management, Process Design, Routing Logic
Dublin, Leinster, Ireland · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Sales Management, SaaS Sales, AI Solutions, Account Management, Talent Development
Chicago, Illinois, United States · Hybrid
$200k–$239k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Enterprise Customer Success Management, Business Process Mapping, Requirements Analysis, Solution Design, AI Performance Evaluation
London, England, United Kingdom · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Technical Pre-sales, Technical Discovery, Value Presentation, Proof of Concept (POC), RFP Management
Dublin, Leinster, Ireland · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Written communication, Verbal communication, Listening skills, Organization, Time management
Dublin, Leinster, Ireland · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Enterprise Prospecting, Account-Based Marketing, Multi-threaded Outreach, Executive Engagement, CRM Hygiene
San Francisco, California, United States · Hybrid
$142k–$237k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Systems Engineering, Automation, Identity & Access Management, Infrastructure-as-Code, iPaaS
Sydney, New South Wales, Australia · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Account Management, SaaS Sales, Customer Retention, Revenue Growth, Upselling
Sydney, New South Wales, Australia · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Account Management, SaaS Sales, Customer Retention, Upselling, Cross-selling
Dublin, Leinster, Ireland · Hybrid
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Customer Success Management, SaaS, AI and Automation, Product Adoption, Technical Communication
San Francisco, California, United States · Hybrid
$140k–$152k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Field Marketing, Event Marketing, Demand Generation, B2B SaaS, Pipeline Generation
San Francisco, California, United States · Hybrid
$140k–$152k/yr
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver …
Skills: Field Marketing, Event Marketing, Experiential Marketing, B2B SaaS, Sales Enablement
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Design and implement secure AWS cloud architectures and develop detection engineering capabilities to identify attacker behavior. Lead cloud security investigations and partner with infrastructure teams to embed security into engineering workflows.
Requires proven experience in cloud security and operating production AWS environments with strong programming skills for automation. Candidates must have a deep understanding of modern attack techniques and experience leading technical security investigations.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.
The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin's production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.
The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you'll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We're taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Fin is the Customer Agent company delivering perfect customer experiences.
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Offices: San Francisco, US
Fin is the Customer Agent company delivering perfect customer experiences.
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Offices: San Francisco, US