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Full-time
associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance
Posted 23h ago
~40 hrs/week
Responsibilities
Provide responsive technical support to employees by diagnosing and resolving hardware, software, and access issues. Manage endpoint deployment, maintain accurate documentation in the ITSM platform, and provide executive-level support.
Requirements
Requires 1-2 years of technical support experience in a manufacturing environment. An Associate's degree in IT or a related field is required, while a Bachelor's degree is preferred.
Full job description
Description
Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.
At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and the patients who depend on our products.
At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.
Job Description
We are seeking a dedicated and skilled Onsite IT Technician to join our dynamic team. The ideal candidate will provide responsive technical support to employees across the organization by diagnosing and resolving technology-related issues, fulfilling service requests, and delivering an exceptional customer experience. Maintains accurate documentation, adheres to service standards, and contributes to the reliability and efficiency of IT operations.
Responsibilities
Respond to support requests through phone, email, chat, walk-up, and ticketing systems.
Troubleshoot basic hardware, software, mobile device, account, and access issues.
Provide white-glove support to executive team members.
Perform password resets, account unlocks, and user provisioning activities.
Install, configure, and support standard endpoint software.
Manage, inventory, and deploy computer hardware and peripherals.
Document all troubleshooting activities and resolutions in the ITSM platform.
Collaborate with cross-functional teams to address complex technical issues and to complete physical requirements associated with technical projects.
Escalate issues that exceed Tier 1 scope according to established procedures.
Adhere to service level agreements (SLAs) and security requirements.
Participate in team meetings, training, and continuous learning activities.
Requirements
1-2 years of technical support experience in a manufacturing environment.
Associate’s degree in computer science, Information Technology, or a related field; bachelor’s degree preferred.
Microsoft Windows and Microsoft 365
Basic networking protocols and concepts
Active Directory and identity management fundamentals
Endpoint hardware and peripherals
Ticketing and knowledge management systems
Biomerics offers the following benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, and 401k.
Please, No Recruitment Agency calls or emails (we are not using recruitment services for this or any other role posted).
The salary estimates are estimates from this job board and not a guarantee of Biomerics’ salary range.
Related keywords
Microsoft WindowsMicrosoft 365Active DirectoryNetworkingITSMEndpoint HardwareUser ProvisioningManufacturingTechnical SupportTier 1 SupportSLAIdentity Management
The leading vertically integrated medical device contract manufacturer serving the interventional device market.
Industry
Medical Equipment Manufacturing
Company size
1,001-5,000 employees
Founded
1994
Headquarters
Salt Lake City, Utah
LinkedIn followers
67,042
Founded in 1994, Biomerics is the leading vertically integrated medical device contract manufacturer serving the interventional device market. Trusted as a vertically integrated partner with extensive engineering expertise and solutions, Biomerics supplies 20 of the top 30 medical device OEMs globally. Biomerics provides engineering design and development services, technology transfer manufacturing services and contract manufacturing services — including sterilization and packaging — for medical device components, subassemblies and finished medical devices. Through nine locations in the United States, two locations in Costa Rica, one in the Dominican Republic and one in Ireland, Biomerics meets customers’ immediate and long-term strategic needs. With comprehensive engineering Centers of Excellence, Biomerics is a leader in materials, interventional medical plastics, complex extrusion, micromachining of metals and polymers, laser processing, guidewires, balloons and balloon catheters, advanced catheters and steerables, image guided intervention, micro-overmolding, micro precision stamping, complex microassembly and finished device assembly. In addition to operating under a certified ISO 13485:2016 quality system, Biomerics is FDA registered and compliant with FDA 21 CFR Part 820.
Markets we serve:
* Cardiovascular
* Endoscopy
* Neuromodulation
* Neurovascular
* Robotic Surgery
* Structural Heart
* Urology
* Vascular Access
Offices: 6030 W Harold Gatty Dr, Salt Lake City, Utah 84116, US
Design EngineeringProduct Transfer EngineeringMaterial Polymerization & Custom CompoundingDevice Coating & DippingMedical ExtrusionInjection MoldingMedical Device AssemblyDevice PackagingSterilization ManagementFulfillment & Distribution
How much do Technology jobs in Salt Lake City, UT pay?
Based on 132 listings with disclosed salaries, most technology jobs in Salt Lake City, UT pay between $75k–$189k per year. Individual offers vary with seniority, company size, and specialization.
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