Commercial Solution Area (CSA) Activation Lead, ABS
Redmond, Washington, United States · Hybrid
$131k–$272k/yr
Senior$1M raised
Overview Role Overview The Commercial Solution Area (CSA) Activation Lead, ABS is responsible for driving Microsoft Customer Engagement Methodology (MCEM) stage 4/5 activation and associated outcomes for SME&C Customer a…
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Redmond, Washington, United States · Remote Solely
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Redmond, Washington, United States · On-site
$178k–$227k/yr
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$131k–$272k/yr
Full-time
bachelor degree
Health insurance, Retirement plan, Paid time off, Professional development
Posted 1d ago
~40 hrs/week
Responsibilities
The CSA Activation Lead drives the activation of AI Business Solutions by bridging strategy and execution to ensure scalable, partner-centric outcomes. They are responsible for tracking business performance, removing execution blockers, and providing technical insights to improve field readiness and customer success.
Requirements
Candidates must hold a Bachelor's degree in a relevant field and possess at least 5-6 years of experience in business consulting, sales strategy, or IT. Strong technical acumen, experience with enterprise cloud solutions, and the ability to influence cross-functional teams are essential.
Full job description
Overview
Role Overview
The Commercial Solution Area (CSA) Activation Lead, ABS is responsible for driving Microsoft Customer Engagement Methodology (MCEM) stage 4/5 activation and associated outcomes for SME&C Customer and Partner Success (CPS) with focus on AI Business Solutions (ABS)
The role partners closely with SME&C (STU) Specialist Team Unit, MCAPS Core ABS SME&C, Customer & Commercial Success (C&CS) SME&C Execution, C&CS Planning, Landing and Excellence, Global Channel Partner Sales (GCPS), SME&C GS&O GTM Marketing (ABS), Cloud Accelerate Factory, Product and other teams to accelerate pipeline, adoption, and associated business outcomes.
The role will act as a bridge between strategy and execution, ensuring that:
Upstream GTM (Go-To-Market) design for Stage 4/5 execution is built for scale from the ground up with IP that is partner centric & digital first.
The broader ecosystem supporting field landing & readiness has clear requirements and is held accountable for outcomes.
SME&C (Small, Medium Enterprises & Channel) leadership and CSU (Customer Success Unit) leaders have the field technical execution insights to inform continuous improvement.
Responsibilities
Key Responsibilities
1.Customer Success Strategy Definition (ABS)
Represent SME&C CPS and influence strategy creation inclusive of MCEM design, Solution Plays (Customer Conversations), Role accountabilities, IP development needs, Business KPI definitions
Translate corporate and regional GTM strategy into local practical execution plans
Establish continuous feedback loops to improve:
GTM programs
Customer Conversations design
Field enablement
2. Solution Area (ABS) Activation & Execution Guidance
Lead Stage 4/5 activation of customer conversations and campaigns for ABS
Contribute to cross-solution efforts to align execution frameworks, tools, operating rhythms, partner involvement and drive adoption within ABS.
Ensure CSAs (Customer Success Architects), DCSAs (Digital Customer Success Architects) and CSAMs (Customer Success Account Managers) are equipped to execute ABS Customer Conversations effectively.
Drive last-mile field activation, including validation of readiness & enablement of field resources by accountable Corporate teams.
3. Business Performance & Insights Leadership
Serve as the central aggregator of business performance for ABS.
Track and analyze relevant metrics for the business like:
Pipeline creation and velocity
Conversion and win rates
Customer conversations adoption and execution quality
Be the aggregation layer for technology/solution aligned technical feedback gained from the field as part of executing against stage 4/5 including but not limited to:
Technology capability gaps
Capacity and performance trends
Technical insights that support Consumption attainment
Remove execution blockers and streamline processes to enable reliable field delivery
Qualifications
Required Qualifications
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
Preferred Qualifications
5+ years of experience in Customer Success, Go-To-Market, or Sales Strategy, including experience with enterprise cloud, SaaS solutions.
Strong technical and business acumen (ability to connect technology to business outcomes)
Proven experience influencing cross-functional teams and programs
Deep understanding of Microsoft cloud solution portfolio, FY27 GTM framework and customer conversations.
Strong understanding of Commercial Solution Area ABS
Demonstrated ability to:
Translate strategy into execution
Influence senior stakeholders
Drive measurable business outcomes
Expertice with data-driven decision making
Experience driving large-scale transformation or change management initiatives
Core Capabilities
Communicating with impact (business value communication; strong verbal and written communication)
Business relationship management; stakeholder management; influence and negotiation
Cross-Group Collaboration – ability to drive integrated outcomes across multiple groups
Execution Excellence – strong operational rigor and delivery mindset
Strategic Influence – ability to align diverse stakeholders
Data & Insights Orientation – performance-driven decision-making
What success looks like (outcomes)
Clear, measurable plans and deliverables delivered on time with strong cross-group alignment.
High-quality executive-ready insights that influence GTM decisions and unblock strategic opportunities.
Strong adoption of agreed tools/scorecards/operating rhythms with improved execution consistency.
Smooth field landing with escalations resolved quickly and clear role/plan cascades across regions.
Improved customer conversation adoption and execution consistency
Strong field readiness and engagement scores
Sales Strategy Enablement IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Related keywords
Microsoft Customer Engagement MethodologyMCEMAI Business SolutionsABSGo-To-MarketGTMCustomer SuccessCloud Accelerate FactorySME&CPipeline creationBusiness KPIDigital transformationEnterprise cloudSaaSChange managementStakeholder management
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
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