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$100k–$154k/yr
Full-time
Health insurance, Paid time off, Financial wellness support, Physical wellness support, Emotional wellness support, Discretionary incentive plan
Posted 1d ago
~40 hrs/week
Responsibilities
The role is responsible for defining engineering approaches within the technology stack and driving operational excellence for Voice and Video infrastructure. It involves identifying performance issues, managing service deliverables, and collaborating with cross-functional teams to improve operational efficiency.
Requirements
Candidates must have a strong technical background in voice, video, and network infrastructure with excellent analytical and problem-solving skills. Proficiency in ITSM tools like BMC Remedy, ServiceNow, and Jira is required, along with the ability to manage multiple work streams and communicate effectively with stakeholders.
Full job description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for defining the engineering approach within an end-to-end technology stack. This job will align to a technical domain but acts as contributor to multiple cross functional teams. Key responsibilities include engaging in development and production environments to identify and improve performance/capacity issues and creating and ensuring system design technology solutions comply with enterprise standards. Job expectations include providing and contributing to improvements in solution design, testing, and delivery practices.
Exciting opportunity to join our RTC Operational Excellence team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Voice & Video infrastructure while adhering to Banks standards and practices. We are looking for candidates with business intelligence, excellent critical thinking and communication skills, and a process improvement mind-set. Candidate should also have a technical background in voice, video, and network infrastructure. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo.
Responsibilities:
Operational Excellence strategic initiatives focused on driving a culture of continuous improvements.
Responsible for overseeing technical, process, and service deliverables in alignment with various risk management programs.
Accountable for inventory service management processes and improvements.
Create methodology to drive adoption and ongoing use of a new service offering.
Design service management improvement plans and execute tasks to improve services and minimize issues.
Engagement of other teams to identify and document dependencies; takes ownership of relationships and escalation as required to meet objectives.
Enable the use of data to drive operational efficiency and effectiveness.
Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints
Produces detailed designs of infrastructure and application architecture components
Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain
Collaborate with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stack put forward by Solution Engineer Lead
Required Qualifications:
Strong analytical, data analysis, and problem-solving skills; able to handle complex information with accuracy and intense attention to detail.
Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities.
Experience with business and technical requirements analysis and business workflow development.
Ability to partner with department functional teams on the creation and management of SLAs specific to platform serviceability.
Assist in creating appropriate measurement, reporting, and monitoring metrics that provide guidance for process improvement and/or training opportunities for internal team.
Skilled in building strong relationships and communicating effectively with stakeholders and leaders at all organizational levels.
Demonstrated ability to manage multiple tasks efficiently while maintaining composure and effectiveness under pressure.
Interprets diverse requirements into technical Real Time Communications (RTC) solutions framework.
Exceptional organizational, time management, and project coordination skills, with a proven ability to oversee multiple work streams concurrently.
Excellent written and verbal communication abilities, ensuring clear and professional interactions across diverse audiences.
Ensure the stability of environment through lifecycle management
Strong knowledge of the BMC Remedy ITSM, Service Now, and Jira
Skills:
Analytical Thinking
Collaboration
Innovative Thinking
Solution Delivery Process
Solution Design
Architecture
Automation
Influence
Risk Management
Technical Strategy Development
Adaptability
Application Development
Business Acumen
DevOps Practices
Production Support
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Jersey City - 525 Washington Blvd (NJ2525)Pay and benefits informationPay range$100,100.00 - $153,700.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Related keywords
Collaboration EngineerVoice & Video infrastructureOperational ExcellenceBMC RemedyService NowJiraITSMReal Time CommunicationsRTCData analysisSLA managementInfrastructure architectureLifecycle managementBusiness intelligenceProcess improvementRisk management
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.
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Offices: 100 North Tryon Street, Charlotte, NC 28202, US · 16001 Dallas Pkwy, Addison, TX 75001, US · 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US · 135 S La Salle St, Chicago, IL 60603, US · 500 W 7th St, Fort Worth, TX 76102, US
How much do Technology jobs in Jersey City, NJ pay?
Based on 830 listings with disclosed salaries, most technology jobs in Jersey City, NJ pay between $104k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Jersey City, NJ right now?
There are currently 956 open technology positions in Jersey City, NJ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Jersey City, NJ?
Companies currently hiring include JPMorganChase, Bank of America, Amazon, Citi, The Depository Trust & Clearing Corporation (DTCC), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Jersey City, NJ?
Yes — 487 of the 956 open technology positions offer remote or hybrid work (113 remote, 374 hybrid).
How do I apply for Technology jobs in Jersey City, NJ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.