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Full-time
Posted 36d ago
~40 hrs/week
Responsibilities
The Technical Account Manager manages end-to-end technical relationships with partners and takes ownership of complex technical escalations. They collaborate with product and development teams to influence roadmaps and optimize technical workflows.
Requirements
Candidates must have a background in software engineering with proficiency in Java and system architecture. Experience in customer-facing technical roles and the travel or tech industry is highly preferred.
Full job description
About us:
Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents. If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion. We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.
The Role:
The Technical Account Manager will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved efficiently to ensure a first class customer experience.
What you'll be doing:
Partner & Relationship Management: Manage end-to-end technical relationships with 1st and 2nd tier partners, partnering with internal Product, Ops and Commercial teams to drive delivery and build productive, long-term partnerships.
Technical Escalations & Resolution: Take full ownership of technical escalations, identifying and resolving issues to ensure seamless partner operations.
Strategic Product Growth: Champion our partners needs while collaborating with product and development teams, using technical rationale to influence roadmaps and resolve bottlenecks.
Product Expertise: Become a trusted expert with our APIs and products of the product suite and APIs to provide expert support and strategic advice.
Workflow Optimization: Streamline technical workflows and coordinate across departments to implement improvements and execute new initiatives.
Resource Creation: Create clear, concise communication resources tailored to partner needs and technical comprehension.
Workflow Optimization: Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals
About you:
Experience: Proven background in software development or engineering.
Technical Knowledge: Skilled in Java with a strong understanding of system architecture and technical integrations.
Communication & Customer Focus: Excellent written and verbal communication skills, with the ability to translate complex technology specifications for a diverse range of stakeholders
Self-Management: Proactive self-starter capable of managing multiple priorities and delivering results in a fast-paced environment.
Problem Solving: Strong analytical skills with a focus on finding creative, efficient technical solutions.
Industry Knowledge: Experience in the travel or tech industry is highly preferred.
Professional Background: Experience in customer-facing technical roles or a strong desire to transition into account management.
Professional Background: Customer facing experience would be ideal or a strong desire to move into a more customer focused role.
Travelfusion is the world's leading travel content aggregator. Our founding vision was to become the best in the business at managing and organising the maze of travel content available online. By pioneering an innovative aggregation model, our system connects directly (using our Direct Connect XML API system) to hundreds of air, hotel, car, rail, ferry, ground transport and tour operator suppliers' web sites and their reservation systems and provides structured access to the content via a single XML API interface.
Travelfusion's Direct Connect XML API system provides the core that powers all parts of its aggregation solutions. Designed with location-based journey planning foundations, our platform also includes flexible content aggregation modules. Our developers have created a host of special tools used to manage and automate the aggregation process. Using these tools, customers and users can easily access millions of daily routes, timetables, fares, hotel descriptions, holidays and deals that have been aggregated from hundreds of travel suppliers.
Travelfusion offers a truly 24/7 global operation through our London offices that give both our suppliers and customers with unparalleled levels of reliability and quality of service - worldwide. We plan to continue rapidly expanding our business while constantly expanding our list of suppliers and fulfilling this vital link between travel suppliers and our travel search/agent/e-commerce customers and users.
How many Technology jobs are open in City of London, United Kingdom right now?
There are currently 698 open technology positions in City of London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in City of London, United Kingdom?
Companies currently hiring include JPMorganChase, Deloitte, Sainsbury's, Legal & General, CFC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in City of London, United Kingdom?
Yes — 479 of the 698 open technology positions offer remote or hybrid work (45 remote, 434 hybrid).
How do I apply for Technology jobs in City of London, United Kingdom?
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