City of London, England, United Kingdom · Hybrid
Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individua…
Skills: Business Analysis, Process Mapping, Requirements Management, Stakeholder Management, Gap Analysis
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The Business Analyst will translate business goals into actionable requirements by mapping processes and defining business cases. They will collaborate with technical teams and stakeholders to design and deliver solutions that improve financial clarity and control.
Candidates need 3+ years of business analysis experience within Financial Services and proficiency in tools like Jira and Confluence. Strong analytical skills and the ability to communicate complex technical requirements to business stakeholders are essential.
Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.
We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.
Onmo is looking for a Business Analyst to join our team and help turn business goals into real, working change. You'll report into the Special Projects Lead and work closely with stakeholders from across the business - from operations and product to engineering and leadership.
You'll be at the centre of our projects and initiatives: shaping the business case, digging into what's really needed, mapping how things work today and how they should work tomorrow, and partnering with technical teams to design and deliver the solution. It's a role for someone who's equally comfortable in a stakeholder workshop and a technical design conversation, and who enjoys bringing clarity to complexity.
Scope and business case definition:
Liaise with stakeholders to understand their needs and goals
Build business cases that define value, success criteria, ROI, and operational metrics
Requirements management:
Gather, document, validate, and prioritise regulatory, business, and technical requirements - through interviews, workshops, data analysis, and document review
Challenge requirements to get to the real business need behind them
Make sure requirements are tied to value, backed by clear acceptance criteria, and aligned to business goals
Maintain requirements traceability throughout
Process mapping:
Investigate current systems and ways of working to document and validate as-is process maps
Design to-be process maps, working with colleagues to gather input and build buy-in
Technical and business analysis:
Conduct impact and gap analysis - investigating, documenting, and communicating existing journeys, processes, and implementations
Use data and market analysis to inform recommendations and support decision-making
Communication and collaboration:
Facilitate meetings and workshops with stakeholders at all levels of seniority
Foster open communication across project teams, keeping everyone aligned and informed
Act as the go-to point of contact for project requirements and process-related questions
Manage stakeholder expectations with confidence and clarity
Solution design and development:
Collaborate with architects, designers, product owners, and engineering teams to design solutions that meet requirements
Support engineering teams with work estimation
Work with product owners to shape epics and stories in the product backlog
Support QA testing — helping establish and execute test plans, and support defect triage
Process change:
Support business and operational teams through the implementation of process change
3+ years of business analysis experience within Financial Services, with solid working knowledge of a range of analysis techniques
Comfortable working in a dynamic, fast-paced environment alongside highly technical teams
In-depth knowledge of project management methodologies, tools, and best practice
Proficient with project and product management tools such as Jira, Confluence, the Microsoft suite, and Lucid
Sharp analytical and problem-solving skills, with strong experience using analytical tools to inform decisions and assess performance and value
Able to translate business requirements clearly for technical stakeholders
Outstanding verbal and written communication, presentation, leadership, and stakeholder management skills
Skilled at balancing and managing conflicting stakeholder needs
Detail-oriented, with a genuine commitment to high-quality work
A collaborative team player with a proactive, positive attitude
Knowledge of payment processors and core customer management functions (e.g. collections, limit management) would be advantageous
Onmo is the UK’s newest credit card provider. We believe that everyone has the right to manage their money with confidence. Our vision is to bring better clarity, intelligence, and technology to Credit Cards, allowing our customers to understand their money, have more control and flexibility, and make the best financial decisions. We’re delivering that experience through a product our customers trust and rely on every day.
Offices: 33 Cannon Street, London, London EC4M 5SB, GB
Onmo is the UK’s newest credit card provider. We believe that everyone has the right to manage their money with confidence. Our vision is to bring better clarity, intelligence, and technology to Credit Cards, allowing our customers to understand their money, have more control and flexibility, and make the best financial decisions. We’re delivering that experience through a product our customers trust and rely on every day.
Offices: 33 Cannon Street, London, London EC4M 5SB, GB
