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Full-time
bachelor degree
Posted 23d ago
~40 hrs/week
Responsibilities
The IT Operations Associate will provide day-to-day IT support for end users and maintain critical IT infrastructure. Responsibilities include diagnosing and resolving technical issues, managing incidents through ITSM tools, and collaborating on operational projects.
Requirements
Candidates should have a bachelor's degree in a relevant field and strong analytical skills for troubleshooting technical issues. Experience with networking technologies, ITSM platforms, and ITIL principles is also required.
Full job description
Are you passionate about keeping IT systems running smoothly and ensuring users receive reliable technical support? Do you enjoy troubleshooting technical issues, maintaining critical infrastructure, and working in a fast-paced operational environment where no two days are the same?
We're looking for an IT Operations Associate to join our IT Operations team. In this role, you'll provide day-to-day IT support for our production environment, helping ensure business continuity by resolving technical issues, maintaining infrastructure, and delivering excellent support to internal users.
\nKey Responsibilities
Provide day-to-day IT support for end users, ensuring timely resolution of incidents and service requests
Maintain and support critical IT infrastructure, including LAN/WAN networks, wireless networks, servers, firewalls, CCTV systems, IP telephony, and access control systems
Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies
Manage incidents and requests through IT Service Management (ITSM) tools while following ITIL best practices
Monitor system performance, identify potential issues, and proactively escalate risks to ensure business continuity
Collaborate with internal teams to support operational projects, infrastructure improvements, and system implementations
Contribute to the continuous improvement of IT procedures, documentation, and operational standards
Prioritize multiple support requests while maintaining service quality and meeting operational service levels
Is This You?
Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently
Hands-on experience troubleshooting and configuring networking technologies, including TCP/IP, DNS, DHCP, VPNs, and network devices
Experience using IT Service Management (ITSM) platforms such as Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
Understanding of ITIL principles for incident and request management
Excellent project and time management skills with the ability to manage changing priorities in a fast-paced environment
Professional proficiency in both Bahasa Indonesia and English, with strong written and verbal communication skills
Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP
Experience supporting enterprise IT environments and infrastructure
Experience administering Windows Server and/or Linux operating systems
Familiarity with virtualization platforms such as VMware or Hyper-V
Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
Basic understanding of endpoint security, firewalls, backup, and disaster recovery practices
\n
Be Part of ATI's Journey
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.
Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.
Join us and help shape the future of travel and hospitality.
Related keywords
IT OperationsTechnical SupportTroubleshootingInfrastructureLANWANServersFirewallsCCTVIP TelephonyAccess ControlITSMITILProject ManagementWindows ServerLinux
ATI Business Group helps travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.
With 20+ years of industry focus, we’ve grown from a single fare loading service to 100+ specialized disciplines spanning ticketing, finance, automation, and more.
We don’t just support operations — we help shape the future of travel efficiency.
Let’s explore how ATI can help strengthen and scale your operations.
Offices: Jl Batu Tulis Raya no.13c, Jakarta, 10120, ID
Fare Loading & Fare FilingFinance & Accounting Support ServicesTicketing Refund Operation SupportLand Travel DistributionBusiness IT DevelopmentFare Audit ServicesBusiness Process OutsourcingMulti GDS Fare Filingand Business ConsultingCRM
How many Technology jobs are open in Central Jakarta, Indonesia right now?
There are currently 49 open technology positions in Central Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Central Jakarta, Indonesia?
Companies currently hiring include ATI Business Group, Cermati.com, Wadhwani Foundation, Xenith, StickEarn, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Central Jakarta, Indonesia?
Yes — 11 of the 49 open technology positions offer remote or hybrid work (0 remote, 11 hybrid).
How do I apply for Technology jobs in Central Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.