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Full-time
bachelor degree
Competitive Salary, Professional Development Opportunities, Dynamic And Collaborative Work Environment, Growth And Advancement Opportunities
Posted 24d ago
~40 hrs/week
Responsibilities
The advisor serves as a primary contact for telecommunication clients, providing expert advice on products and services. They are responsible for developing strategies to improve customer loyalty and monitoring key performance indicators.
Requirements
Candidates must hold a bachelor's degree in Telecommunication, Business Administration, or a related field with at least 3 years of industry experience. Proficiency in English, Arabic, and CRM software is required.
Full job description
Position: Telecommunication Advisor
Company Overview:
RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalty. Our team of experts is dedicated to delivering exceptional customer service and driving positive results for our clients.
Job Overview:
We are seeking a highly motivated and experienced Telecommunication Advisor to join our team. The successful candidate will be responsible for providing expert advice and support to our clients in the telecommunication industry. This is a full-time position based in 6th of October City, Egypt.
Key Responsibilities:
Act as a key point of contact for our clients in the telecommunication industry.
Provide expert advice and support on telecommunication products and services.
Conduct thorough research and analysis to understand the needs and challenges of our clients.
Develop and implement strategies to improve customer satisfaction and loyalty.
Collaborate with cross-functional teams to identify and implement process improvements.
Keep up-to-date with industry trends and developments to provide valuable insights to our clients.
Build and maintain strong relationships with clients to ensure their needs are met.
Monitor and report on key performance indicators to track progress and identify areas for improvement.
Requirements:
Bachelor's degree in Telecommunication, Business Administration, or a related field.
Minimum of 3 years of experience in the telecommunication industry, preferably in a customer-facing role.
Strong knowledge of telecommunication products and services.
Excellent communication and interpersonal skills.
Proven track record of delivering exceptional customer service.
Ability to work independently and in a team environment.
Strong analytical and problem-solving skills.
Proficient in Microsoft Office and CRM software.
Fluent in English and Arabic.
We Offer:
Competitive salary and benefits package.
Professional development opportunities.
A dynamic and collaborative work environment.
Opportunity to work with top clients in the telecommunication industry.
Growth and advancement opportunities within the company.
If you are passionate about the telecommunication industry and have a strong desire to provide exceptional customer service, we would love to hear from you. Apply now to join our team at RayaCX as a Telecommunication Advisor.
RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001.
Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Offices: 7A Abdullah Al Arian St. Al Motamayez District, First 6th of October, Giza , EG · Raya Corporation Building, 26th of July Road, Touristic Zone, Giza , EG · Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia, Khobar KSA 34428, SA · 1st Floor, Millenium Tower, King Mohammed VI Avenue, Al-Seef Manama, Manama, Manama, BH · 45th Floor, Mazaya Business Avenue (BB2), Jumeirah Lake Towers Dubai, Dubai, Dubai, AE
Customer ExperienceDigital CXCustomer ServiceOmnichannelContact CenterCX ConsultancyCall Center LeasingHROCX ManagementSocial Media Moderation
How many Technology jobs are open in Cairo, Egypt right now?
There are currently 1,044 open technology positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cairo, Egypt?
Companies currently hiring include Orange Business, PwC, Capgemini, VOIS, Accenture, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cairo, Egypt?
Yes — 365 of the 1044 open technology positions offer remote or hybrid work (103 remote, 262 hybrid).
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