Welcome to a medical center where you're the center of attention. Pay range: - Hourly $24.49 - $39.68 The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching …
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$24/hr–$39/hr
Part-time, Per diem
high school
Medical insurance, Tuition reimbursement, Retirement plan matching, Employee assistance program, Caregiver support program, Free parking
Posted 11d ago
~40 hrs/week
Responsibilities
The Customer Service Analyst handles inbound and outbound calls, dispatches critical medical and facility codes, and provides solutions to customer issues. They also serve as the primary contact for the IS department, managing computer-related inquiries and escalating unresolved tickets.
Requirements
Candidates must have a high school diploma and at least two years of prior customer service experience. Proficiency in Microsoft Office and strong interpersonal and communication skills are required, with healthcare experience being preferred.
Full job description
Welcome to a medical center where you're the center of attention.
Pay range:
-
Hourly$24.49 - $39.68
The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.
PER DIEM
Variable Hours and Shifts
Qualifications
High school diploma is required.
None required. Microsoft A+ certification is a plus.
Two years prior customer service experience is required. Healthcare experience preferred.
Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.
Why join Overlake?
We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.
Local, visible leaders who care about you.
A values-based work environment.
Medical insurance premiums as low as $0 per month.
Many Overlake services covered at 100%.
Tuition reimbursement up to $10,000 per year.
Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
Pre-tax and Roth after tax retirement savings plans.
An expanded Employee Assistance Program.
A caregiver support program to help with everything from childcare to eldercare.
Free parking and Orca transit passes.
If this sounds like an environment where you'll thrive, we'd love to hear from you.
How much will this job pay?
Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact HR@overlakehospital.org
Welcome to Overlake — celebrating 65+ years of growing together. We’re deeply grateful to our patients, staff and community. Now proudly part of MultiCare Health System to expand care to more communities. Nationally recognized for quality and patient experience.
Offices: 1035 116th Avenue NE, Bellevue, WA 98004, US · 10223 Northeast 10th Street, Bellevue, Washington 98004, US · 1231 116th Ave NE, Bellevue, Washington 98004, US · 619 156th Ave SE, Bellevue, Washington 98007, US · 5708 E Lake Sammamish Pkwy SE, Issaquah, Washington 98029, US
Based on 645 listings with disclosed salaries, most technology jobs in Bellevue, WA pay between $106k–$234k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Bellevue, WA right now?
There are currently 724 open technology positions in Bellevue, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Bellevue, WA?
Companies currently hiring include Amazon, Snowflake, T-Mobile, SAP, Blueprint, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Bellevue, WA?
Yes — 223 of the 724 open technology positions offer remote or hybrid work (38 remote, 185 hybrid).
How do I apply for Technology jobs in Bellevue, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.