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Customer Support Agent - ENG + ESP- Emergency Response for Premium-Customers (39h.)
Barcelona, Catalonia, Spain · Hybrid
Entry level
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Customer Support Agent - DUTCH - Emergency Response for Premium Customers (39h.)
Barcelona, Catalonia, Spain · Hybrid
Entry level
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Skills: Dutch, English, Customer support, Emergency response, Communication skills
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New Relic
Software Engineer II
Barcelona, Catalonia, Spain · Hybrid
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French Speaking Technical Sales Representative - Cloud Security
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About TD SYNNEX TD SYNNEX (NYSE: SNX) is a leading global IT distributor and solutions aggregator with over 22,000 employees worldwide. We help more than 150,000 customers across 100+ countries maximize the value of tech…
Skills: Business process automation, Business analysis, Process improvement, Data analysis, Artificial intelligence
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Full-time
21 vacation days, Public holidays, 5 sick days, Private English lessons, Company-paid subscriptions to AI tools
Posted 3d ago
~40 hrs/week
Responsibilities
Lead a backend team in executing, prioritizing, and decomposing complex technical tasks while maintaining system observability and reliability. Develop internal LLM agent frameworks and refine platform architecture to ensure scalability and high throughput.
Requirements
Requires 6+ years of production software experience, including 3+ years with asynchronous Python and 2+ years in engineering leadership. Candidates must have a strong background in distributed systems and practical experience building with LLMs and agentic AI frameworks.
Full job description
We're expanding the Backend Lead behind an AI-powered product built on modern LLM technologies. You will own the platform services domain, partnering closely with product and engineering to turn ambitious ideas into scalable, production-ready systems.
Requirements
6+ years of experience building and shipping production software.
3+ years of hands-on experience with asynchronous Python in production environments.
2+ years of engineering leadership experience, leading teams through execution while remaining deeply technical.
Strong background designing and evolving complex distributed systems, platform-level infrastructure, or other high-scale backend architectures.
Thrive in high-autonomy environments: able to define technical direction, break down ambiguous problems, prioritize work, and deliver results without detailed specifications or constant guidance.
Product-minded engineering approach: take end-to-end ownership of features - from shaping technical solutions and planning execution to identifying risks early, coordinating with cross-functional teams, and driving successful delivery.
Strong technical leadership skills: able to provide thoughtful feedback, setting a high technical bar, while making decisions that maximize team effectiveness.
Practical experience building with LLMs and agentic AI frameworks (e.g. LangGraph or similar), combined with an up-to-date understanding of the rapidly evolving AI ecosystem and engineering best practices.
Comfortable operating in fast-moving, high-ambiguity environments, where requirements evolve, priorities shift, and engineers are expected to shape solutions rather than simply implement predefined tasks.
Responsibilities
Lead a small backend team, owning execution - decomposition, estimation and prioritization.
Continuously assess team performance and growth and adjust team composition when needed - all without disrupting delivery.
Build and maintain integrations with third-party services.
Develop our internal LLM agent framework, with a focus on scalability, throughput, and parallel processing.
Extend and refine platform architecture to meet the project's evolving needs.
Technically lead the backend/platform track: break down complex work into clear tasks and build processes around product goals.
Adapt quickly as priorities shift - work in short feedback loops, keep the team aligned, and drive work through to completion.
Work closely with other teams: align on architecture and integrations, understand ownership boundaries, and decide what your team owns versus what can be handed off.
Ensure system observability and reliability through metrics, tracing, and monitoring.
The team has built award-winning AI products for tech corporations: devices, voice assistants, products that are actually in the world
Cutting-edge tech stack: Speech Technologies, NLP, Generative AI (LLMs, diffusion models), voice-first agentic architecture with privacy-first and on-premises deployment
High engineering bar and real ownership: the team cares about what actually works in production, not what looks good in a demo, and you'll see the impact of your work directly
Fast career progression: a senior-heavy team and a high volume of real problems means you grow faster than you would anywhere else
Startup pace with enterprise stability: real clients, real revenue, no bureaucracy
Fully remote across Europe
21 vacation days + public holidays + 5 sick days
Private English lessons via Preply
Company-paid subscriptions to top AI tools (ChatGPT, Claude, Cursor, and others)
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
Our platform helps organizations delight with human-quality conversations, accelerate revenue-driving interactions, and safeguard their data by maintaining strict compliance across every customer channel—creating more seamless customer experiences while improving the productivity and satisfaction of human agents.
Built on a privacy-first architecture with on-premises or private cloud deployment, Acclaim ensures every interaction is secure, compliant, and delivers results that speak for themselves.
How many Technology jobs are open in Barcelona, Spain right now?
There are currently 2,302 open technology positions in Barcelona, Spain listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Barcelona, Spain?
Companies currently hiring include TD SYNNEX, Accenture, Novartis, Concentrix, CaixaBank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Barcelona, Spain?
Yes — 1795 of the 2302 open technology positions offer remote or hybrid work (340 remote, 1455 hybrid).
How do I apply for Technology jobs in Barcelona, Spain?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.