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$30k–$69k/yr
Full-time
Posted 4d ago
Apply by Oct 14
~40 hrs/week
Responsibilities
Provide Level 1 technical support to retail customers via phone, email, and ticketing systems while managing incidents and service requests. Ensure timely resolution or escalation of IT issues while maintaining accurate documentation and high customer satisfaction.
Requirements
Requires 1 to 3 years of experience in a technical support or help desk role within a B2B environment. Candidates must possess strong communication skills and knowledge of Windows, Microsoft Office, and ITIL processes.
Full job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
This role is an onsite opportunity based in Tampa, FL
About the job you're considering
At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.
Role Overview
We are looking for a Level 1 Service Desk Analyst to provide technical support to retail business customers in a fast-paced B2B environment. The role involves handling a high volume of inbound support calls, troubleshooting IT issues, and ensuring timely resolution or escalation of incidents while delivering excellent customer service.
Key Responsibilities
Provide Level 1 technical support to retail customers via phone, email, and ticketing systems.
Handle back-to-back inbound support calls throughout the shift.
Log, track, and manage incidents and service requests in accordance with defined SLAs.
Troubleshoot common hardware, software, network, and access-related issues.
Escalate unresolved incidents to appropriate support teams.
Follow ITIL-based incident, request, and problem management processes.
Maintain accurate documentation of customer interactions and resolutions.
Deliver a high level of customer satisfaction through professional communication and support.
Required Skills
1 to 3 years of experience in a Service Desk, Help Desk, or Technical Support role.
Experience supporting customers in a B2B environment.
Strong verbal and written communication skills.
Knowledge of Windows operating systems, Microsoft Office applications, and basic networking concepts.
Familiarity with ticketing tools and service management platforms.
Understanding of ITIL processes; ITIL v4 certification/knowledge preferred.
Ability to work in rotational shifts and a high-call-volume environment.
The base compensation range for this role in the posted location is: $29,973 to $69,014 Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com
Related keywords
Service DeskHelp DeskTechnical SupportB2BWindowsMicrosoft OfficeNetworkingTicketing SystemsITILIncident ManagementService RequestRetailHardwareSoftwareSLACustomer Service
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
Offices: Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR · Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL · 1601 Bryan St, Dallas, TX 75201, US · 595 Collins St, Melbourne, VIC 3000, AU · Fauststraat 3, Apeldoorn, Gelderland 7323 BA, NL
OutsourcingProcess ConsultingPackage Based SolutionsCustom Solution DevelopmentApplication ManagementArtificial IntelligenceBusiness ConsultingCloudDigitalManaged Services
Based on 1785 listings with disclosed salaries, most technology jobs in Atlanta, GA pay between $70k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Atlanta, GA right now?
There are currently 3,811 open technology positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Atlanta, GA?
Companies currently hiring include Truist, Capgemini, The Home Depot, ICE, Google, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Atlanta, GA?
Yes — 1878 of the 3811 open technology positions offer remote or hybrid work (537 remote, 1341 hybrid).
How do I apply for Technology jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.