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Skills: Customer Success, Public Sector, Account Management, Data Analysis, BI Tools
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$160k–$180k/yr
Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
The Customer Success Manager will manage the full account lifecycle for public sector clients, driving adoption and long-term retention. They will navigate complex organizational structures to build relationships and identify expansion opportunities while advocating for customer needs internally.
Requirements
Candidates must have 4+ years of experience in customer success, preferably within a startup environment, and experience working with state and local government agencies. Proficiency in AI and BI tools, along with the ability to travel up to 80% of the time, is required.
Full job description
Who We Are:
The 4M story is likely one you haven’t heard before: We are on a mission to unlock access to the world below us, to do for the world below ground what Google Maps did for the world above. We are building the first Subsurface World Model - an AI platform that uses visual reasoning and large-scale data fusion to turn the undocumented world beneath our streets into one living, intelligent map. We are making reliable, real-time utility data accessible to the construction industry, government agencies, and utility owners, completely transforming a traditional industry, and how infrastructure is understood and protected.
We are Series C, backed by Insight Partners, Viola, and F2. We are 120 people, with teams in Tel Aviv, Israel and Austin, Texas.
The Opportunity:
We're seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You'll drive customer adoption, uncover growth opportunities, and ensure our public sector customers get maximum value from our platform. This is a relationship-driven, on-the-ground role — you'll need to be as comfortable navigating a DOT's org chart as you are running a QBR — working closely with cross-functional teams to shape the future of utility data.
Key Responsibilities:
Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal.
Navigate complex public sector org structures — central office, districts, and functional groups like planning, survey, design, and traffic operations — to build multi-threaded relationships and lead change management as agencies move to new ways of working.
Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention, proactively mitigating risk and positioning accounts for growth.
Serve as the primary point of contact for escalations, ensuring swift resolution.
Identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features that align customer needs with where the platform is headed.
Use data, BI tools, and AI to track customer health and usage, and to work more efficiently across account planning and reporting so you can scale a high-touch approach across a growing portfolio.
Advocate for customers internally, shaping product improvements and best practices.
Travel up to 80% for in-person district visits, on-site training, and stakeholder meetings — this is a field-facing role.
Requirements
Required Qualifications:
4+ years’ experience as a Customer Success Manager, ideally at a Series A/B startup with lean resources and evolving product-market fit.
Experience with state and local governments. You understand how these agencies are structured and how to work across central offices, districts, and specialized units.
Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts.
AI-First Mindset: Fluent with AI tools, with a track record of using them to work more efficiently as a CSM.
Skilled in BI tools and data analysis, with the ability to derive actionable insights.
Exceptional communicator, able to engage effectively at all levels, including executive stakeholders.
Willing and able to travel up to 80% for in-person customer engagement.
Resourceful and adaptable, with a strong sense of ownership and accountability.
Preferred Qualifications:
Experience with Departments of Transportation (DOTs), deep knowledge of how they work, and/or connections internally
Expertise in project and change management frameworks, such as PMP or CM certification.
Consulting experience prior to entering the tech industry.
Diverse Perspective
We believe that innovation thrives when diverse perspectives come together to solve complex challenges. That's why we actively seek individuals who bring a wide range of life experiences, educational backgrounds, cultural perspectives, and work experiences. We invite you to share how your unique perspective will contribute to our team and help us drive success.
Logistics
Reporting: This role reports directly to our Director of Customer Success, offering significant visibility and strategic alignment within the organization.
Location: To most closely align with our customer locations, this role is open to candidates in Atlanta, GA or Chicago, IL.
Travel: Expect 80% travel to engage with our key enterprise accounts and partners on-site.
Compensation: We offer a competitive package with an expected OTE range of $160,000-$180,000, designed to reward the impact and growth you bring to 4M. Final OTE within this range is determined by factors such as geographic location, relevant experience, and role-specific skills.
Related keywords
Customer Success ManagerPublic SectorAI PlatformSubsurface World ModelData FusionUtility DataAccount LifecycleChange ManagementBusiness IntelligenceData-drivenDepartments of TransportationDOTPMPCM CertificationConsultingEnterprise Accounts
The fastest way to reliable utility data—all in one platform.
Industry
Software Development
Company size
51-200 employees
Founded
2019
Headquarters
Austin, Texas
LinkedIn followers
13,418
Total funding
$41M
4M is the utility data platform for infrastructure Intelligence. Powered by proprietary data and AI, verified by geospatial experts, 4M replaces slow, fragmented utility data processes with instant, reliable utility intelligence you can trust, validate, and access across teams, technologies, and workflows.
By transforming millions of scattered utility records and visual evidence into actionable intelligence, 4M maps utility lines and features above and below ground — pinpointing conflicts before work begins. Leaders in transportation, utilities, engineering, and construction rely on 4M to identify risks earlier, keep crews safer, and deliver projects on time and on budget.
Founded in 2019 and headquartered in Austin, Texas, and Tel Aviv, 4M is backed by Insight Partners, Viola Ventures, and Waze's former CEO. Learn more at www.4manalytics.com.
Offices: 919 Congress Ave, Austin, Texas 78701, US · Yehuda and Noah Moses St 13, Tel Aviv, IL
MappingInfrastructureConstructionEngineeringUtilitiesCivil engineeringSUESubsurface utilities engineeringRight of wayHighways
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