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Beaver Valley, Washington, United States · On-site
Mid level
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Full-time
professional certificate
Posted 29d ago
~40 hrs/week
Responsibilities
Provide technical support for end-user services and resolve IT challenges for local and remote users. Install and maintain servers and networking equipment at various site locations while documenting all activities in the ITSM system.
Requirements
Requires 1-3 years of hardware or software support experience in a large enterprise and knowledge of PC/MAC hardware and networking. A degree or certification in Information Systems is preferred, along with basic to intermediate scripting skills in Powershell.
Full job description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
As a key team member of the User Experience team, the Field Services Support Engineer will assist clients by providing outstanding customer service for all End User Services, solve IT challenges, one problem at a time, as well as collaborate with all departments to ensure timely communication and resolution. The Field Services Support Engineer will be located in our Irving offices and will frequently need to drive to our remote locations to service site specific requirements.
Job Description
Key Accountabilities
•Primary daily responsibilities include: managing technical support incidents, and provide functional support and assistance to a local and remote user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
•Receive and respond to user inquiries, requests, and escalations via telephone, email, instant message, and case tracking system professionally with speed, accuracy and proficiency
•Drive to remote location to support the site by installing servers, networking equipment, and fulfill site specific technology needs
•Participate in a weekly Genius Bar / Depot Support team that provides local and remote breakfix solutions to the Enterprise
•Document activities and resolutions in ITSM solution
•Monitor ticketing system and email for notification and internal assistance requests
•Troubleshoot and resolve problems to satisfy requests
•Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner
Education, Experience, & Skill Requirements
•Experienced gained through degree programs and/or certifications in Information Systems, or equivalent experience
•1 - 3 years of hardware or software support experience in a large enterprise,desired
•Knowledge of PC/MAC hardware, software,networking, Active Directory system administration tasks, and mobile devices
•Basic to Intermediate knowledge or a scripting language, like Powershell.
•Knowledge of Microsoft Windows 10, Office 2016, mobile devices, imaging tools, software distribution tools (SCCM)
•Intermediate knowledge of Microsoft Windows 10 toServer 2012 R2
•Experience working with IP networking and networking protocols
•Experience supporting end user workstations
•Strong Analytical, troubleshooting and problem solving skills
Key Metrics
•Participate in regular quarterly training courses
•Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times
•Support maintenance of servers, and other devices when requested
•Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution
•Improve knowledge of, and ability to operate, all technical support tools and technologies
•Provide end user training in small group sessions as well as perform new employee mentoring
•Participate and/or Lead in supporting IT requirements for events such as large conference/departmental meetings or company town halls
•Contribute technical solutions to the IT Knowledge Base
•Participate in projects and initiatives as directed by leadership
Job Family
Information Technology
Company
Vistra Corporate Services Company
Locations
Beaver ValleyPennsylvania
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
Purpose: Lighting up lives, powering a better way forward.
Industry
Utilities
Company size
5,001-10,000 employees
Founded
1882
Headquarters
Irving, TX
LinkedIn followers
37,876
Total funding
$14B
Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company, based in Irving, Texas, that provides essential resources to customers, businesses, and communities from California to Maine. Vistra is a leader in transforming the energy landscape with an unyielding focus on reliability, affordability, and sustainability. The company safely operates a reliable, efficient, power generation fleet of natural gas, nuclear, coal, solar, and battery energy storage facilities while taking an innovative, customer-centric approach to its retail business. Learn more at vistracorp.com.
Based on 4981 listings with disclosed salaries, most technology jobs in Washington pay between $111k–$254k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Washington right now?
There are currently 6,064 open technology positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Washington?
Companies currently hiring include Amazon, Microsoft, Blue Origin, Google, SpaceX, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Washington?
Yes — 2217 of the 6064 open technology positions offer remote or hybrid work (527 remote, 1690 hybrid).
How do I apply for Technology jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.