Member Engagement Representative | Evenings 3:45 pm - 9 pm
San Antonio, Texas, United States · On-site
Entry level
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representati…
Skills: Customer service, Sales, Communication, Problem solving, Data entry
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representati…
Skills: Customer Service, Sales, Data Entry, Communication, Problem Solving
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Member Engagement Representative | Evenings 3:45 pm - 9 pm
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Part-time
high school
Posted 7d ago
~27 hrs/week
Responsibilities
The Member Engagement Representative provides excellent service to members and guests while maintaining the cleanliness and organization of the lobby area. They are responsible for processing memberships, handling administrative tasks, and fostering positive relationships within the community.
Requirements
Candidates must have a High School Diploma or GED and at least 6 months of experience in customer service or sales. Proficiency in Microsoft Office and the ability to obtain required safety certifications within the first 60 days are mandatory.
Full job description
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
Responds to the individual needs of the other person.
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
May hand out locker keys and towels; may monitor the locker rooms as required.
Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized.
Keeps informed of all branch activities & schedules in order to provide exceptional member service.
Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit.
Perform other duties as assigned by supervisor.
LEADERSHIP COMPETENCIES:
Communication & Influence
Engaging Community
QUALIFICATIONS:
Requires a minimum of a High School Diploma or GED.
Prefer a minimum of 6 months customer service, sales, or related experience.
Certifications required within the first week of hire: Redwoods Bloodborne Pathogens and Hazardous Communications.
Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite.
Must become proficient within 30 days in the use of ActiveNet.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Work is performed in a fast-paced office environment.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.
This position requires analytical abilities and multitasking in order to identify problems and recommend solutions.
Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines.
Occasional stooping and bending with regular lifting of up to 20 pounds is required.
Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils.
Uses best practices and demonstrates up-to-date knowledge and skills in technology.
The Y serves as a leading nonprofit committed to strengthening the community.
Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1876
Headquarters
San Antonio, TX
LinkedIn followers
4,258
Who We Are:
Everyone knows the Y as a place to camp, swim, or exercise, but we’re so much more. We’re working side-by-side with our neighbors to address critical community needs that help kids develop into smart, resilient adults, for people to improve their health and build a sense of community, and for our most vulnerable young people to get the care and support they need.
Our Mission:
To put Judeo-Christian principles into practice through programs that build healthy spirit, mind and body for all.
For 148 years, we have been listening and responding to our community’s most critical social needs, ensuring that everyone has the chance to learn, grow and thrive, regardless of age, income, ability, ethnicity or faith. We focus on youth development, healthy living, and social responsibility, and incorporate core values of caring, honesty, respect, responsibility, and faith into all we do.
Offices: 16103 Henderson Pass, San Antonio, TX 78232, US
How many Sports & Recreation jobs are open in San Antonio, TX right now?
There are currently 425 open sports & recreation positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in San Antonio, TX?
Companies currently hiring include DICK'S Sporting Goods, Life Time Inc., United Parks & Resorts, YMCA of Greater San Antonio, Spurs Sports & Entertainment, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in San Antonio, TX?
Yes — 4 of the 425 open sports & recreation positions offer remote or hybrid work (3 remote, 1 hybrid).
How do I apply for Sports & Recreation jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.