Atlantic City, New Jersey, United States · On-site
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and b…
Skills: Customer Service, Interpersonal Communication, Mobile App Navigation, Player Engagement, Account Registration Support
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Checkout Experience, Customer Engagement, Loyalty Program Support, Collaboration, Accountability
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Selection, Merchandise Expertise, Collaboration, Accountability
Atlantic City, New Jersey, United States · On-site
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role mod…
Skills: Customer Service, Employee Coaching, Performance Management, Casino Game Supervision, Communication
Atlantic City, New Jersey, United States · On-site
$67k–$79k/yr
Job Description: THE KITCHEN MANAGER: the HEART of our operations. As the leaders of the kitchen, KMs are the culinary experts who keep our kitchens in pristine operating conditions. You get to select and motivate an eli…
Skills: Kitchen Management, Cost Of Goods Sold Management, Labor Cost Control, Team Leadership, Hiring And Training
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Stockroom Execution, Inventory Management, Teamwork, Collaboration, Accountability
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Checkout Operations, Loyalty Program Management, Communication, Collaboration
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Knowledge, Communication, Collaboration, Accountability
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Inventory Management, Order Fulfillment, Operational Execution, Collaboration, Accountability
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Merchandising, Product Availability, Pricing, Signage, Organization
Atlantic City, New Jersey, United States · On-site
Monitors the operation of assigned slot machines and participates in payout of manual jackpots. Promotes positive customer relations by providing Family Style Service at all times. May perform other duties as assigned. $…
Skills: Slot Machine Operation, Customer Relations, Currency Handling, Basic Math, Verbal Communication
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Merchandising, Apparel Expertise, Collaboration, Accountability
Atlantic City, New Jersey, United States · On-site
$16/hr–$18/hr
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product ex…
Skills: Customer Service, Sales, Account Servicing, Peer Coaching, Regulatory Compliance
Atlantic City, New Jersey, United States · On-site
Lace Up as a Nike Retail Associate As a Nike Retail Associate, you bring the “Just Do It” mindset to life. You serve like a pro to help our consumers discover the product that inspires them - from living rooms to locker …
Skills: Customer Service, Product Knowledge, Sales, Communication, Teamwork
Atlantic City, New Jersey, United States · On-site
Summary of Position Responsible for overseeing the day-to-day operations of an arcade, including providing customer service, ensuring the proper function of games, troubleshooting minor issues, maintaining cleanliness, e…
Skills: Customer Service, Troubleshooting, Communication, Interpersonal Skills, Multitasking
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$18/hr–$28/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Expertise, Merchandising, Sales, Training
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$51k–$65k/yr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Merchandising, People Leadership, Performance Management, Staffing, Inventory Presentation
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$51k–$65k/yr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: People Leadership, Retail Management, Customer Experience, Merchandising, Performance Management
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$51k–$65k/yr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: People Leadership, Customer Relationship Management, Retail Operations, Performance Management, Staff Scheduling
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$18/hr–$28/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Footwear Expertise, Customer Engagement, Sales Driving, Product Knowledge, Merchandising
Atlantic City, New Jersey, United States • On-site
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The Associate supports player engagement by assisting guests with account registration and app navigation for Hard Rock Bet. They also participate in on-property activations and provide general customer support both in-person and through digital channels.
Candidates must be able to obtain a New Jersey gaming license and have a flexible schedule for nights, weekends, and holidays. Experience in customer service or hospitality is preferred, along with the ability to stand for extended periods in a casino environment.
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
The Player Engagement Associate supports player engagement and promotional activities for Hard Rock Bet. Under the supervision of the Omni Activation Manager, this role assists guests with account registration, promotions, and general customer support both online and on property. The ideal candidate is customer-focused, energetic, and eager to learn about the sports betting and online casino industry. The position follows established policies, procedures, and guidelines while escalating non-routine issues to appropriate team members.
This position is based at a casino property and requires regular interaction with guests on the gaming floor, in public areas, and at promotional events. The role is primarily focused on providing customer support, educating guests on Hard Rock Bet products and promotions, and assisting with routine player engagement activities.
Key Responsibilities
Assist guests with registering and navigating the Hard Rock Bet Sports & Casino apps.
Provide friendly and professional customer service in person and through digital channels.
Participate in on-property activations, special events, and marketing promotions as assigned.
Assist with event setup, breakdown, and distribution of promotional materials.
Answer basic customer questions related to gameplay, promotions, payments, and account verification.
Provide in-person support to guests regarding account registration, app navigation, promotions, and general product questions.
Promote current player offers, rewards programs, events, and property information.
Assist with promotional activities designed to increase awareness and adoption of Hard Rock Bet products by engaging with guests on property and at promotional events.
Maintain accurate customer information and follow company data entry standards.
Document customer interactions and support activities in company systems.
Complete routine administrative tasks, reports, and other assignments as directed.
Follow established procedures to verify customer information and account details.
Resolve routine customer inquiries using established procedures and escalate complex customer concerns, technical issues, or exceptions to appropriate team members.
Demonstrate responsible gaming awareness and report concerns appropriately.
Work collaboratively with marketing, operations, and property teams to support engagement initiatives.
Maintain knowledge of Hard Rock Bet products, promotions, and responsible gaming practices.
Represent the Hard Rock brand in a professional, enthusiastic, and guest-focused manner.
Follow company policies, procedures, and applicable gaming regulations.
Maintain an active presence on the casino floor and other designated property locations to assist guests and promote awareness of Hard Rock Bet products and promotions.
Maintain compliance with all casino property policies, gaming regulations, and responsible gaming requirements.
Need to know:
Part time position, approximately 20 - 30 hours per week
Hourly rate - $25.00
Location – 100% on site in Atlantic City, NJ
What are we looking for?
Required and preferred candidate skills and experience:
Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming:
We are looking for someone who has:
Must be able to obtain and maintain any required New Jersey gaming license or certification.
Flexible schedule with availability for nights, weekends, and holidays as needed.
Ability to stand and walk for extended periods throughout the casino property, including the gaming floor, event spaces, and guest service areas, with or without reasonable accommodation.
Experience in customer service, hospitality, retail, sales, or related fields preferred.
Must be dependable, professional, and team-oriented.
Interest in sports, gaming, entertainment, or hospitality industries is a plus.
Strong verbal communication and interpersonal skills.
Comfortable working in a fast-paced, customer-facing environment.
Basic computer and mobile app navigation skills.
Ability to lift and move up to 25 pounds.
Regularly works in a casino environment with exposure to noise, crowds, and smoking areas where permitted by law.
Must be comfortable engaging with guests in a fast-paced hospitality and gaming environment.
Requires frequent movement throughout the property during shifts.
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). This position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable federal and state laws.
The statements contained in this job description reflect general details necessary to describe the primary functions of the role. They should not be construed as an exhaustive list of all responsibilities, duties, or skills required. The scope of responsibilities may be amended, modified, or removed at the company's discretion at any time without prior notice. This description does not constitute a contract of employment or guarantee employment for any specific duration.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
401(K)
Paid Sick Leave
Hard Rock Discounts
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). Reasonable accommodations are available throughout the application and interview process. If you require an accommodation, please contact Talent Acquisition at [email protected]
Hard Rock Digital is building the future of online sports betting and interactive gaming.
Hard Rock Digital is building the future of online sports betting and interactive gaming. We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.
Offices: Hollywood, Florida, US · Austin, Texas, US · Atlantic City, New Jersey, US
View all jobs at Hard Rock DigitalThere are currently 73 open sports & recreation positions in Atlantic City, NJ listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Caesars Entertainment, DICK'S Sporting Goods, Evolution, Hard Rock Digital, Hard Rock Hotel & Casino Ottawa, among others. Browse the listings above to see every active employer.
Yes — 3 of the 73 open sports & recreation positions offer remote or hybrid work (1 remote, 2 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
