Atlantic City, New Jersey, United States · Remote OK
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and b…
Skills: Customer service, Team leadership, Performance management, Sportsbook experience, iGaming industry
Atlantic City, New Jersey, United States · On-site
Lace Up as a Nike Retail Associate As a Nike Retail Associate, you bring the “Just Do It” mindset to life. You serve like a pro to help our consumers discover the product that inspires them - from living rooms to locker …
Skills: Customer Service, Retail Sales, Communication, Reliability, Product Knowledge
Atlantic City, New Jersey, United States · On-site
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one inter…
Skills: Lifeguarding, CPR, First Aid, Customer Service, Communication
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer service, Product knowledge, Merchandising, Inventory management, Sales promotion
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$15/hr–$24/hr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Sales, Product Knowledge, Collaboration, Accountability
Atlantic City, New Jersey, United States · On-site
Meet Showboat Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City b…
Skills: Guest service, Communication, Multitasking, Troubleshooting, Safety enforcement
Atlantic City, New Jersey, United States · On-site
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and …
Skills: Fraud detection, Payment processing, Data analysis, Risk management, Transaction monitoring
Atlantic City, New Jersey, United States · On-site
$17/hr–$28/hr
Company Description Want a part-time job that actually pays well and fits around your real life? Evolution is hiring Part-Time Game Hosts at our Atlantic City studio. You'll host live casino games — Blackjack, Roulette, …
Skills: Communication Skills, Customer Service, Public Speaking, Professionalism, Attention To Detail
Atlantic City, New Jersey, United States · On-site
$50/hr–$80/hr
Title: Atlantic City Tour Guide Location: Atlantic City Compensation: $33 per hour Is the street your stage? US Ghost Adventures is looking for captivating storytellers, theater and acting enthusiasts, and creatives to b…
Skills: Public Speaking, Crowd Management, Theatrical Storytelling, Storytelling, Acting
Atlantic City, New Jersey, United States · On-site
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one inter…
Skills: Customer Service, Game Dealing, Relationship Building, Conflict Resolution, Communication Skills
Atlantic City, New Jersey, United States · On-site
This position is responsible for dealing at assigned table games and ensuring the integrity of the games when functioning in the Supervisor capacity. Provides a friendly atmosphere, while providing excellent customer ser…
Skills: Table Games Dealing, Casino Supervision, Customer Service, Leadership, Verbal Communication
Hollywood, Florida, United States · Hybrid
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and …
Skills: Ecommerce Payments, Fraud Prevention, Customer Documentation Verification, Financial Transaction Analysis, Internal Controls
Hollywood, Florida, United States · Hybrid
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and …
Skills: Ecommerce Payments, Fraud Prevention, Customer Documentation Verification, Financial Transaction Analysis, Investigative Reporting
Atlantic City, New Jersey, United States · On-site
When functioning as a Dealer: Performs duties to deal assigned games and conducts assigned game according to established policies and procedures. Exchanges cash for gaming chips according to procedure. Controls the pace …
Skills: Casino Dealing, Supervisory Skills, Leadership, Verbal Communication, Organizational Skills
Atlantic City, New Jersey, United States · On-site
Supervises table games employees during day to day casino table games operation. Trains, counsels, monitor performance and conduct of table games dealers. $28.12 Per Hour Caesars Entertainment is the most prominent brand…
Skills: Supervision, Casino Operations, Training, Performance Monitoring, Written Communication
DICK'S Sporting GoodsAtlantic City, New Jersey, United States · On-site
$51k–$65k/yr
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: People Leadership, Retail Management, Sales Performance, Merchandising, Staffing
Atlantic City, New Jersey, United States · On-site
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one inter…
Skills: Customer Service, Public Relations, Communication Skills, Relationship Building, Conflict Resolution
Atlantic City, New Jersey, United States · On-site
$40/hr–$70/hr
InstaSwim is looking to hire professional and experienced private swim instructors to teach swim lessons in our clients private homes & community pools all within your location & surrounding cities! We supply the clients…
Skills: Swim Instruction, Lesson Planning, Student Assessment, CPR, First Aid
Atlantic City, New Jersey, United States · On-site
When functioning as a Dealer: Performs duties to deal assigned games and conducts assigned game according to established policies and procedures. Exchanges cash for gaming chips according to procedure. Controls the pace …
Skills: Casino Dealing, Supervisory Skills, Leadership, Customer Service, Gaming Regulations
Atlantic City, New Jersey, United States · On-site
$59k–$109k/yr
The National Sales Manager - Caesars Entertainment will have responsibility for supporting the Meeting and Convention Sales team in achieving the company’s financial goals through business discovery, contract negotiation…
Skills: Business Discovery, Contract Negotiation, Customer Engagement, Client Experience Management, Sales Closing
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The manager will build and lead a team of call center supervisors to drive operational excellence and maintain high service KPIs. They are responsible for coaching staff, managing performance metrics, and ensuring consistent customer satisfaction across all service interactions.
Candidates must have at least 5 years of experience in managing large teams and possess strong leadership skills within the iGaming or Sportsbook industry. A bachelor's degree is required, along with the ability to work a flexible schedule including evenings and weekends.
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
The successful candidate will report to the Director of Customer Experience. You will build a team from the ground up hiring and scaling both Supervisors and Rep level positions. You will drive operational excellence consistently coaching and providing actionable feedback to promote career development while maintaining service KPI’s and customer satisfaction.
What will you do?
Your day-to-day responsibilities will include:
Lead a team of 2-4 call center supervisors responsible for overall production including calls, chats and emails.
Responsible for coaching and developing reports on customer service processes and best practices.
Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
Drive a culture of accountability, continuous improvement, and personal excellence.
Develop and maintain strategy on ensuring customer satisfaction on all service interactions.
Provide team motivation and development to maximize opportunities.
Responsible for the overall performance and productivity of direct reports
Proven ability to meet performance, efficiency, and quality assurance targets.
Monitoring of individual and team results to identify and act on both positive and negative performance.
Provide regular feedback to supervisors regarding performance wins and areas of opportunity.
Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
Audit quality assurance strategies to ensure the delivery of world-class service.
Determining work procedures, preparing work schedules, and expediting workflow
Responsible for hiring, coaching, and career management of call center employees.
What are we looking for?
Required and preferred candidate skills and experience:
Strong experience with the iGaming industry
Be a performance and quality-driven Manager with Sportsbook experience, demonstrating strong leadership, people management and development skills.
Thrive on working in a fast-paced environment, uncovering and eliminating bottlenecks and ensuring that effective processes are in place to provide consistent service quality to our customers.
Need to be comfortable being the central point of contact for issue management, raising to the appropriate functions, communicating effectively to Supervisors allowing them to provide guidance to their teams on actions to take.
Promote a team ethos by conducting regularly scheduled team and one-on-one meetings with your supervisors to address issues and acknowledge success, provide updates regarding performance, and give direction regarding the company and department policies and procedures.
Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department.
Passion for performance management and execution against operational targets.
Proven analytical skills and an understanding of metrics and key performance measurements used to steer the business.
Experience applying tactical and operational thinking, implementing action plans, providing clear direction, and following up on goals.
Using data and insights in customer interactions to come up with actions and solutions to enhance customer experience.
Experience in managing, leading, and developing people, preferably in customer-centric service.
Ability to work a flexible schedule, including day, evening, weekends, and/or holidays
Bachelor’s Degree from a 4-year college or university
Minimum 5 years of experience in managing and leading large teams or groups is required.
What’s in it for you?
We offer our employees more than competitive compensation. Benefits include:
Competitive pay and benefits
Remote working
A startup culture backed by a secure, global brand
Opportunities to influence decision-making for a best-in-class casino brand
Roster of Uniques
We care deeply about every interaction our players have with us. We trust and empower our teams to own and shape the customer experience. Our vision is grounded in fostering a diverse, inclusive workplace where everyone—regardless of background or beliefs—can bring their authentic selves and full range of talent. We celebrate you being you.
Hard Rock Digital is building the future of online sports betting and interactive gaming.
Hard Rock Digital is building the future of online sports betting and interactive gaming. We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.
Offices: Hollywood, Florida, US · Austin, Texas, US · Atlantic City, New Jersey, US
There are currently 73 open sports & recreation positions in Atlantic City, NJ listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Caesars Entertainment, DICK'S Sporting Goods, Evolution, Hard Rock Digital, Hard Rock Hotel & Casino Ottawa, among others. Browse the listings above to see every active employer.
Yes — 3 of the 73 open sports & recreation positions offer remote or hybrid work (1 remote, 2 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
