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Full-time
Financial Health Support, Mental Health Support, Physical Health Support, Social Health Support, Professional Development, Certification Opportunities
Posted 30d ago
~40 hrs/week
Remote in Stockholm, Sweden
Responsibilities
Provide Level 1 and Level 2 technical support for embedded, real-time Linux, and cloud-edge software environments. Responsibilities include case triage, advanced troubleshooting, root-cause analysis, and documenting solutions for customer-defined support systems.
Requirements
Requires 0-3 years of experience in technical support or customer service with specific expertise in Cisco Nexus, IOS, and F5 ASM/LTM. Cisco certification and experience with network automation or scripting are preferred.
Full job description
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards. Key responsibilities include Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction; Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers; supporting complex customer environments including lab, integration, platform, and certification-related contexts; documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes; escalating defects, product issues, security concerns, or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance, or security posture commitments.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
•0-3 years of experience in Customer Service or Technical Support
•Experience with Cisco Nexus and IOS technologies
•Experience with F5 ASM and LTM configuration and troubleshooting
Preferred Technical and Professional Experience
•Cisco certified
•Experience with network automation/scripting
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.
Offices: New York City, New York, US
Cloud Services for public cloud and private cloudEnterprise Data ServicesSecurity & Resiliency ServicesEnterprise Infrastructure ServicesDigital Workplace Servicesand Infrastructure Management for ApplicationsReal Estate BrokerageMarketing
How many Software jobs are open in Stockholm, Sweden right now?
There are currently 785 open software positions in Stockholm, Sweden listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Stockholm, Sweden?
Companies currently hiring include Internetstiftelsen, Knowit, Truecaller, Capgemini, Lovable, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Stockholm, Sweden?
Yes — 512 of the 785 open software positions offer remote or hybrid work (58 remote, 454 hybrid).
How do I apply for Software jobs in Stockholm, Sweden?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.