The Hague, South Holland, Netherlands · Hybrid
About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand in…
Skills: Customer Success Management, Account Management, Strategic Planning, Customer Retention, Upselling
Berlin, Germany · Remote OK
About Eye Security Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 190 FTEs and continue to grow internat…
Skills: Incident Response, Security Operations, Managed Detection & Response, Threat Intelligence, Cyber Defense
The Hague, South Holland, Netherlands · Hybrid
Your role at Eye Security You will recruit, onboard, and manage relationships with new and existing insurance broker partners in order to sell our Cyber Insurance solution in collaboration with insurance brokers. You wil…
Skills: Partner Management, Insurance Brokerage, Cyber Insurance, Relationship Building, Negotiation
Norway · Hybrid
Om Eye Security Eye Security levererar cybersäkerhetslösningar med integrerad cyberförsäkring till organisationer runt om i Europa. Vi har vårt huvudkontor i Nederländerna, har redan passerat 170 heltidsanställda (FTEs) …
Skills: Partner Management, MSP Ecosystem Development, SaaS Sales, Cybersecurity Knowledge, Business Development
Stockholm, Sweden · Hybrid
About Eye Security Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 170 FTEs and continue to grow internat…
Skills: Partnership Management, MSP Ecosystem Development, SaaS Sales, Cybersecurity Knowledge, Commercial Acumen
The Hague, South Holland, Netherlands · Hybrid
About Eye Security Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 190 FTEs and continue to grow internat…
Skills: Incident Response, Security Operations Center (SOC), Managed Detection & Response (MDR), Digital Forensics and Incident Response (DFIR), Microsoft 365
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Manage a strategic customer portfolio to drive adoption, satisfaction, and long-term retention of cybersecurity solutions. Act as the voice of the customer by collaborating with Product and Engineering teams to influence service improvements.
Requires at least 5 years of experience in Customer Success or Account Management with fluency in both Dutch and English. Candidates should be analytical, tech-savvy, and experienced with CRM systems like HubSpot or Salesforce.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally.
We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players.
At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients.
As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.
You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.
Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.
You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.
A meaningful mission: protect organizations across Europe from real-world cyber threats.
A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.
Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
Full ownership of a strategic function in a high-growth cybersecurity scale-up.
Weekly lunches (NL) and Thursday socials to stay connected.
A generous time-off policy, including wellbeing and volunteering days.
Ready to take ownership, bring ideas to life, and inspire others?
We’d love to hear from you. Apply now and become part of our mission at Eye Security.
Making Europe a safe place to do business by combining no-nonsense cybersecurity measures with insurance for SME.
Eye Security protects small and medium-sized European enterprises from cyber threats and the high costs that follow after a successful attack. We are a specialized team of people with a background in intelligence services as well as commercial environments. We understand the threat landscape and the difficulties entrepreneurs face in battling cybercrime. Our goal is to unburden SME's with an affordable all-in-one service that safeguards them against threats targeted to their industry. Our service combines endpoint monitoring with awareness campaigns, a 24/7 incident response strategy and a cyber insurance. Your company, our cyber expertise. Together we keep your business running. Want to join our mission? Visit our career page: https://jobs.eye.security
Offices: Saturnusstraat 60, Den Haag, Zuid-Holland 2516, NL
Making Europe a safe place to do business by combining no-nonsense cybersecurity measures with insurance for SME.
Eye Security protects small and medium-sized European enterprises from cyber threats and the high costs that follow after a successful attack. We are a specialized team of people with a background in intelligence services as well as commercial environments. We understand the threat landscape and the difficulties entrepreneurs face in battling cybercrime. Our goal is to unburden SME's with an affordable all-in-one service that safeguards them against threats targeted to their industry. Our service combines endpoint monitoring with awareness campaigns, a 24/7 incident response strategy and a cyber insurance. Your company, our cyber expertise. Together we keep your business running. Want to join our mission? Visit our career page: https://jobs.eye.security
Offices: Saturnusstraat 60, Den Haag, Zuid-Holland 2516, NL
