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$166k–$331k/yr
Full-time
bachelor degree, postgraduate degree
Posted 57d ago
~40 hrs/week
Responsibilities
Lead a team of Product Managers to define and execute the end-to-end strategy for AI-powered contact center and customer service products. Partner with engineering and design teams to ship scalable solutions while managing senior stakeholder relationships and customer feedback.
Requirements
Requires a Bachelor's degree and 10+ years of experience in product management or software development, including at least 3 years of people management. Preferred candidates have experience with enterprise SaaS, Generative AI, and Microsoft platforms like Dynamics 365 or Azure.
Full job description
Overview
Microsoft is redefining Customer Experience through AI‑first, agentic, and autonomous solutions. Within Dynamics 365 Customer Experience AI, we are building next‑generation contact center and service products that transform CRM from a system of record into a system of action.
We are looking for a Principal Group PM Manager to lead a team of Product Managers while owning a critical product area within our AI‑powered Contact Center and Customer Service portfolio. This role blends hands‑on product leadership, people management, and cross‑team influence, with accountability for strategy, execution, and customer outcomes.
This is a highly visible role with regular exposure to senior leaders, while remaining grounded in delivery, customer impact, and team development.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Product Strategy & Ownership
Own the end‑to‑end product strategy and roadmap for a defined area within Dynamics 365 Customer Experience AI.
Translate Microsoft’s AI vision into clear product bets, tradeoffs, and execution plans across copilots, autonomous agents, and service workflows.
Balance long‑term strategic thinking with pragmatic, high‑quality delivery.
People Leadership & Team Development
Manage, coach, and grow a team of Product Managers, setting expectations for ownership, impact, and execution excellence.
Create clarity around charters, success metrics, and decision rights across the team.
Develop PMs through regular feedback, coaching, and career growth conversations.
Foster a culture of customer obsession, accountability, collaboration, and learning.
Execution & Cross‑Functional Leadership
Partner closely with engineering, design, data science, and AI research to ship high‑quality, scalable solutions.
Lead prioritization, planning, and execution rituals with solid operational discipline.
Coordinate dependencies and alignment across BizApps, CXA, Copilot Studio, Teams, and platform partners.
Customer & Stakeholder Engagement
Engage directly with enterprise customers, internal Customer Zero teams, partners, and the field to inform product direction.
Represent the product area in reviews, demos, and leadership discussions.
Turn real‑world feedback and telemetry into roadmap refinements and design improvements.
Metrics & Impact
Own success metrics for the product area, including adoption, usage (DAU/MAU), reliability, and customer satisfaction.
Use data and qualitative insights to drive prioritization and continuous improvement.
Qualifications
Required Qualifications:
Bachelor's Degree AND 10+ years experience in product/service/program management or software development.
OR equivalent experience.
3+ years people management experience.
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Experience delivering enterprise SaaS or platform products, ideally in Customer Experience, Contact Center, or AI‑powered applications.
Understanding of AI/ML fundamentals, including Generative AI and agent‑based systems.
Proven ability to lead through influence and align cross‑functional teams.
Experience presenting product strategy, tradeoffs, and execution status to senior leadership.
Experience with Dynamics 365, Microsoft 365, Azure, Teams, or Copilot‑based platforms.
Familiarity with enterprise security, compliance, and global deployment considerations.
MBA or advanced degree in business, technology, or a related field.
#BICJobs
Product Management M6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
Based on 1059 listings with disclosed salaries, most software jobs in Redmond, WA pay between $120k–$285k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Redmond, WA right now?
There are currently 1,095 open software positions in Redmond, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Redmond, WA?
Companies currently hiring include Microsoft, Amazon, SpaceX, Meta, CrowdStrike, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Redmond, WA?
Yes — 651 of the 1095 open software positions offer remote or hybrid work (52 remote, 599 hybrid).
How do I apply for Software jobs in Redmond, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.