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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
The Product Owner manages the day-to-day operations, optimization, and support of the Learning Management System (LMS). They act as the primary bridge between business users and technical partners to ensure platform stability and a seamless learner experience.
Requirements
Candidates should have experience administering an LMS and strong problem-solving skills for end-user support. Proficiency in data management using Excel/CSV and the ability to communicate with technical and non-technical stakeholders are required.
Full job description
Role Overview
The Crisis24 Academy Product Owner is responsible for the day-to-day management, optimization, and support of the Learning Management System (LMS). This role ensures the platform operates efficiently, supports business and compliance training needs, and delivers a seamless experience for learners and administrators.
Acting as a bridge between business users, support teams, and technical partners, the Crisis24 Product Owner plays a critical role in maintaining system accuracy, resolving issues, and continuously improving LMS processes and usability.
This is a hybrid position with up to 3 days per week in our Ville St-Laurent office.
Key Responsibilities
1. LMS Operations & Administration
Oversee daily LMS operations, ensuring platform stability and usability
Manage course setup, learning paths, user roles, and permissions
Monitor system performance and resolve operational issues promptly
2. Customer Support & Issue Management (Core Responsibility)
Own the end-to-end LMS support experience for Crisis24 employees, instructors, and administrators
Act as the primary escalation point for complex or unresolved LMS issues
Investigate and resolve user issues related to access, enrollments, completions, and reporting
Collaborate with IT and external vendors to troubleshoot and resolve technical problems
Track and analyze support tickets to identify recurring issues and improvement opportunities
Define, document, and optimize LMS support processes and workflows
3. User Experience & Continuous Improvement
Gather feedback from users to identify pain points and usability improvements
Support bilingual or localized LMS experiences where applicable
Maintain clear and user-friendly LMS structures and naming conventions
4. Data Accuracy & Reporting Support
Ensure accurate tracking of learner activity, course completions, and certifications
Perform data validation and cleanup to maintain high data integrity
Support reporting needs for compliance and internal stakeholders
Investigate discrepancies in LMS data and report them to the Product Manager
5. Backlog Execution & System Enhancements
Manage and maintain a prioritized backlog of LMS fixes and minor enhancements
Support testing (UAT) of system updates, fixes, and minor feature releases
Ensure enhancements are implemented correctly and meet user needs
6. Governance & LMS Standards
Enforce LMS governance standards (course structure, naming conventions, version control)
Maintain documentation of LMS processes, procedures, and configurations
Ensure alignment with internal policies and audit requirements
7. Training & Internal Enablement
Provide guidance and training to LMS administrators and internal teams
Develop job aids, SOPs, and quick reference materials
Support onboarding of new LMS users and administrators
Promote best practices to improve LMS adoption and usage
Qualifications
Experience managing or administering an LMS is a strong asset (e.g., Absorb, Docebo)
Strong troubleshooting and problem-solving skills
Experience supporting end users in a system or application environment
High attention to detail, especially with data accuracy and reporting
Ability to communicate clearly with both technical and non-technical stakeholders
Experience working with Excel/CSV data management is an asset
Key Success Measures
Timely resolution of LMS support issues
High data accuracy and reporting reliability
Improved user satisfaction and reduced support volume over time
GardaWorld: Business solutions and security services for a complex world.
Industry
Security and Investigations
Company size
10,001+ employees
Founded
1995
Headquarters
Saint-Laurent , Quebec
LinkedIn followers
205,201
Total funding
$3.1B
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
Offices: 2300 Émile-Bélanger, Saint-Laurent , Quebec H4R 3J4, CA · 700 S Federal Hwy, Boca Raton, Florida 33432, US · Dubai International Financial Centre, Currency House, Office 303, Dubai, Dubai 482069 , AE
How many Software jobs are open in Montreal, Canada right now?
There are currently 2,219 open software positions in Montreal, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Montreal, Canada?
Companies currently hiring include Ubisoft, Desjardins, MEDFAR, NBCUniversal, Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Montreal, Canada?
Yes — 1507 of the 2219 open software positions offer remote or hybrid work (225 remote, 1282 hybrid).
How do I apply for Software jobs in Montreal, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.