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Krakow, Lesser Poland Voivodeship, Poland · Hybrid
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
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Krakow, Lesser Poland Voivodeship, Poland · Hybrid
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Krakow, Lesser Poland Voivodeship, Poland · On-site
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Krakow, Lesser Poland Voivodeship, Poland · On-site
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Krakow, Lesser Poland Voivodeship, Poland · On-site
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Krakow, Lesser Poland Voivodeship, Poland · On-site
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Helsinki, Uusimaa, Finland • On-site
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The role involves shaping and governing the global project delivery methodology while leading major global projects end-to-end. Responsibilities include defining delivery frameworks, mentoring junior members, and managing project scope, budgets, and stakeholder relations.
Candidates must have senior experience leading complex international projects and a proven ability to build delivery standards. Fluency in both Finnish and English is required, along with strong commercial awareness and a pragmatic mindset.
The Cloud People is a leading Elite ServiceNow Partner, specializing in delivering innovative and scalable solutions for organizations looking to harness the power of the ServiceNow platform. Our team consists of highly skilled professionals who work collaboratively to transform business operations through automation, integration, and process optimization.
We’re looking for a senior project/program leader who speaks fluently Finnish and English and enjoys building structures that people actually use. In this role, you will shape and govern our TCP global project delivery methodology (about 40% of your capacity) and, at the same time, lead major global projects end-to-end (about 60%). The combination is intentional: you’ll improve the system, and you’ll prove it works in real delivery.
You won´t be alone. The role is part of the TCP´s Engagement Management Office, which groups together all experts from this area, collaborating to achieve the best standards
Define a clear, lightweight delivery framework (stage gates, minimum artefacts, routines, templates) that fits how we deliver.
Design and run the rollout and people enablement
Actively execute practical training, mentoring and regular coaching of less-senior members
Embed the methodology into daily work: reporting rhythm, tools/templates, onboarding and coaching.
Continuously improve the methodology based on measurable feedback from live projects.
Lead a major global project (approx. 60%)
Own delivery end-to-end: scope, timeline, budget, quality, risks/issues, and stakeholder management.
Lead cross-functional, international teams and create a calm, reliable steering cadence with the customer.
Drive forecasting and financial control with transparency and discipline.
Coordinate interfaces into AMS where relevant, while the dedicated AMS engagement lead runs day-to-day service operations.
Bring structure into complexity: keep decisions documented, escalations clean, and outcomes predictable.
Senior experience leading complex, multi-stakeholder projects/programs in an international setup.
Proven ability to build delivery standards (methodology, governance, templates, training) and drive adoption.
Strong financial and commercial awareness: budgeting, forecasting and delivery margin discipline.
Excellent communication: confident with customer steering committees and internal leadership.
A pragmatic mindset: you simplify without oversimplifying, and you keep teams focused on outcomes.
Speak fluently Finnish and English
Nice to have
Experience in ServiceNow delivery environments (projects plus ongoing development/AMS interfaces).
Background across agile and plan-driven delivery, with the judgment to choose what fits.
Experience building or scaling delivery capability in Finland or comparable environments.
A senior role with real impact: you shape how we deliver globally, not just one project.
A high-trust environment with clear expectations and room to build.
International exposure and the chance to lead a flagship global engagement.
Support to grow a strong delivery team in Finland
Competitive compensation package (details aligned to experience and scope).
Becoming a part of The Cloud People means joining a team where the culture is built around the 4 F’s:
Fun – We foster a social and inclusive work environment.
Fair – Our transparent grading system promotes people based on their skills and knowledge, offering growth through training and certifications.
Focus – We are a pure-play, highly specialized ServiceNow partner, dedicated exclusively to helping customers maximize their investment in the platform with deep expertise and best practices. -
Future – We believe in a modern, flexible, and fuss-free workplace that encourages creativity and minimizes unnecessary reporting.
Bridging the gap between your ServiceNow investment and proven ROI.
What if you could maximize your ServiceNow investment and prove ROI? You’d need a ServiceNow Partner who understands your unique challenges and uses AI expertise to bridge the gap between your investment and proven ROI. Our 350+ experts across Europe and the US are here to bridge that gap. Our unique AI-driven solutions like SmartForward AI and SmartAMS were built to get you results fast. So, if you need a ServiceNow Partner who has been in your shoes, let's get in touch.
Offices: Drammensveien 126 a, Oslo, 0277, NO · Malminkatu 16, Helsinki, Uusimaa 00100, FI · ul. Kurniki 9, Kraków, 30-156, PL · Drottninggatan 71D, Stockholm, 111 36, SE · Professor Olav Hanssens vei 7a, Stavanger, Rogaland 4021, NO
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