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$108k–$153k/yr
Full-time
bachelor degree, postgraduate degree
Competitive salaries, Performance-based incentives, Wide variety of benefits programs
Posted 30d ago
~40 hrs/week
Responsibilities
The Senior Business Analyst acts as a liaison between business stakeholders and the IT team to identify requirements and implement technological solutions. This role involves reengineering business processes, configuring Salesforce systems, and evaluating AI-enabled capabilities to optimize workflows.
Requirements
Candidates must hold a Bachelor's or Master's degree in Computer Science or a related field with 4-6 years of relevant experience. Strong proficiency in Salesforce, business analysis methodologies, and experience in regulated environments like GxP are required.
Full job description
Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
The Senior Business Analyst will serve as a key liaison between business stakeholders and the Sales and Service IT team. This role is responsible for identifying business requirements, translating them into functional solutions, and collaborating with technical teams to support successful implementation.
You will make an impact by:
Leading efforts to reengineer and optimize business processes and systems by assessing business needs and developing, proposing, and implementing technology solution options. Act as a Subject Matter Expert (SME) in business processes.
Leading, identifying, designing, and implementing information systems to meet business process requirements.
Assessing business needs of assigned functional area. Determining which business processes to re-engineer or automate. Developing and proposing technology solution options.
Leading and managing enhancements for small to medium sized efforts.
Configuring and testing systems to execute features, integration, and reporting.
Developing functional specifications for system features and reports.
Documenting technical designs utilized to implement features and reports.
Analyzing and validating Salesforce declarative solutions (Flows, Custom Metadata Types) to ensure requirements are technically sound before handoff to development or vendor teams.
Evaluating and recommending AI-enabled capabilities within the Salesforce ecosystem (e.g., Service Cloud AI, Agentforce, Data Cloud–dependent features) to improve case handling, content generation, and customer support workflows.
Provide mentorship to junior level Business System Analysts.
What you'll need (Required):
Bachelor's Degree in computer science or related field + 6 years of related experience or equivalent work experience based on Edwards criteria - OR -
Master's Degree in computer science or related field + 4 years of related experience or equivalent work experience based on Edwards criteria
Relocation is not provided for this role. Only candidates within a 50-mile radius of Irvine, California will be considered.
3+ years of experience configuring the Salesforce.com platform, including declarative automation (Flow)
2+ years of experience documenting requirements and articulating business analytical artefacts
Ability to read and analyze Apex code (triggers, classes) at a business-analyst level — enough to evaluate technical designs, spot logic gaps, and validate vendor or developer implementations, without necessarily writing production code
Experience architecting or evaluating integrations between Salesforce and external systems (e.g., middleware platforms like TIBCO or MuleSoft, REST APIs, third-party SaaS)
AI section: Familiarity with AI capabilities within enterprise platforms (e.g., Salesforce Service Cloud AI/Agentforce, Data Cloud, generative AI tools) and ability to translate them into business requirements or use cases
Experience evaluating or building a business case for AI tool adoption, including identifying role-based use cases and estimating impact/effort
Understanding of where AI fits within a regulated data architecture — including audit trail, data governance, and validation considerations relevant to GxP/21 CFR Part 11 environments
Experience in business modeling using methods and frameworks such as UML or BPMN, analyzing and documenting all key business analysis artifacts
Experience working in a global, Agile environment
Strong analytical and logical problem-solving skills
Strong interpersonal relations, written & verbal communication skills, project management skills
Ability to develop and maintain business and technical documentation. Ability to map, troubleshoot, and optimize interfaces with multiple systems.
Experience with Good Manufacturing/Good Documentation Practices (GxP) processes
Hands-on experience with Computer System Validation (CSV) in a regulated environment, including authoring or executing validation deliverables (URS, IQ/OQ/PQ, test scripts, traceability matrices) for Salesforce or other enterprise systems
Experience ensuring configuration and release changes meet 21 CFR Part 11 requirements (audit trail, e-signature, data integrity) prior to production deployment
Experience with enterprise information systems including ERP, PLM, CRM, QMS (such as JDE, SAP), PLM (Teamcenter, Agile), MES (such as CAMSTAR, APRISO), CRM (such as Salesforce.com), QMS (such as Pilgrim, TrackWise, Master Control)
Experience with identifying, integrating, and managing SaaS solutions and external vendors
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For California (CA), the base pay range for this position is $108,000 to $153,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Related keywords
SalesforceBusiness SystemsBusiness AnalystITSalesforce AdministratorFlowsApexAIService CloudData CloudGxP21 CFR Part 11CSVUMLBPMNAgile
Global leader in the medical device industry with a patient-focused culture of innovation
Industry
Medical Equipment Manufacturing
Company size
10,001+ employees
Founded
1958
Headquarters
Irvine, CA
LinkedIn followers
431,672
Edwards Lifesciences (NYSE: EW), is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.
We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Contact Us
We want to hear from you and engage in meaningful discussions. However, please note that we are not equipped to provide customer, candidate, or technical support through this platform. If you require assistance from those teams, please find their contact information here: https://www.edwards.com/aboutus/contactus
If you’re a patient in need of medical advice, please contact your healthcare provider directly. We reserve the right to remove any comments that are off-topic, repetitive, or include hate speech, profanity, or offensive language. Additionally, we will not engage in discussions about competitor products, off-label use of Edwards products, or unsubstantiated/misleading claims that could cause harm.
All Terms and Conditions of LinkedIn apply. For the Edwards Lifesciences privacy policy, visit https://www.edwards.com/legal/privacypolicy.
Offices: One Edwards Way, Irvine, CA 92614, US · 12050 S Lone Peak Pkwy, Draper, Utah 84020, US · 1919 Minnesota Crt, Mississauga, Ontario L5N 0C9, CA · Parque Industrial de Itabo, Carr. Sanchez, Km 18.5 Zona Franca Industrial de Haina, Haina, San Cristobal, DO · State Road 402 North, Km 1.4, Industrial Park, Añasco, 00610-1577, PR
Medical DevicesHeart ValvesSurgical MonitoringStructural Heart DiseaseHealth Care TechnologyHeart InnovationsMedical InnovationsHeart Valve TechnologiesHeart Valve TherapiesTranscatheter Mitral &Tricuspid Therapies
Based on 532 listings with disclosed salaries, most software jobs in Irvine, CA pay between $95k–$205k per year. Individual offers vary with seniority, company size, and specialization.
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