Sr. Specialist - Application Support N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant - Cloud Solution Architects

Focus is to Design (with Architect’s support) and Deliver (Through him/herself and various teams) enterprise class applications infrastructure platforms (IAAS & PAAS ..).
Coordination and communication with multiple Digital Technologies internal teams (Infrastructure Teams, Security Team, Application Teams and Business Partnership), as well as exchange with external partners (vendors, consulting organizations).

Responsibilities

• Interact as entry point of our customers to understand their requirements
  Design infrastructure solutions over a multi-cloud (AZURE, GCP, AWS) IaaS, PaaS and on premises ecosystems
• Challenge and influence project manager/director to align cloud & infrastructure solution design within our strategies and standards.
• Work together within the team and with other stakeholders like Senior Architects / Security / infrastructure experts to define the design of the solutions based on the customer needs.
  Create and own project plan to get the infrastructure delivered (End to End infrastructure delivery)
• Provide estimations for resources, time and cost needed for project demand to the customer
   
• Manage risks that might impact project or business operations
   
• Keep communication active with all layers of stakeholders involved
   
• Lead development/implementation teams on project activities
   
• Ensure adherence to processes standards and Infrastructure Strategy for development and implementation.
   
• Follow up, organize & align cloud/infrastructure project plan with customer and IT project manager.
   
• Be accountable for project deliverables, ensuring project is completed with agreed scope, quality, on time and on budget.
   
• Be accountable of his projects Documentation storage and sharing.
  Driving knowledge sharing over the other associates and contractors.
  Supervision of 2 to 10 contractors, on shore, near shore or oA shore, who can be located anywhere in the world (US, China, Brazil, EU, India, …)
• Lead a team of enablement architects, providing guidance, mentorship, and technical leadership.
   
• Lead the application architecture review to decide on new architecture proposed by enablement architects and members of the product teams.
   
• Design infrastructure of the IAAS, PAAS / Cloud Solutions.
  Ensure scalability and elasticity standards are integrated and enforced.
   
• Ensure availability and fault tolerance requirements are met and are appropriate for the specific needs of the product teams’ applications.
  Ensure all documented security and compliance controls are adopted and followed by project teams.
   
• Ensure prioritization of the enablement architects backlog meets business needs of the organization.
   
• Be accountable for project deliverables, ensure project is completed with agreed scope, quality, on time and on budget.
   
• Foster a collaborative and high-performance team culture, ensuring the team's continuous growth and development.
   
• Participate in various forums such as the Service Reliability Engineer (SRE) and Communities of Practices (COPs) as needed

Qualifications we seek in you!

Minimum Qualifications

• University degree in the field of Information Systems, Computer Science,Engineering, or equivalent work experience
• Experience in Applications, IT Products, and Services/Support.
• Experience in the cross-domains of Master Data.
• Functional and technical understanding of ERP solutions.
• Solid written and verbal communication skills. Must be comfortable with presenting findings to others, including leadership.

Preferred Qualifications/ Skills

• Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive complex, technical and highly commercial solutions. Possess good verbal and written communication skills.
• Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues, status reports and resolving impediments

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Dynatrace Certified Associate - DynatraceDynatrace

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.