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Full-time
Real production infrastructure exposure, Work with engineers on real solutions, High-impact environment
Posted 7d ago
~40 hrs/week
Responsibilities
The AI Support Engineer will own end-to-end resolution of high-priority production incidents and perform deep troubleshooting across platform, data, and AI layers. They are also responsible for building monitoring dashboards, maintaining runbooks, and driving permanent platform improvements.
Requirements
Candidates must have 5-10+ years of experience in production support, SRE, or platform engineering with expertise in Azure cloud and observability tools. Strong proficiency in root-cause analysis, data engineering fundamentals, and incident management systems like Jira or ServiceNow is required.
Full job description
About Synthlane
Synthlane Technologies is a deep-tech company working on cutting-edge cybersecurity and infrastructure problems. Our team works on malware analysis, detection solutions, and next-gen security tooling for real-world environments.
Al Support Engineer is responsible to provide L3 support based on incident management system.
Own end-to-end resolution of high-priority (P1/ P2)
production incidents
• Perform deep troubleshooting and root-cause analysis across platform, data and Al layers
• Drive permanent fixes and platform improvements - not just incident recovery
• Build dashboards, monitoring and alerts for proactive issue management
• Maintain runbooks and knowledge base for continuous improvement
• Support platform operations - monitoring, observability, deployments and pipelines
• Coordinate and provide resolution with TD Product Owners and PGTLS
• Flexible to work in rotational shift across 24X7, 5 working days and 2 weekly off
Requirements
Root-cause analysis across distributed systems, APls, pipelines and data layers
• Identification and fixing of bugs in production environment
• Data engineering fundamentals - data ingestion, storage, pipelines and consistency
• DevOps / MLOps and CI/CD pipelines; deployment and orchestration in Azure cloud
• Incident management with Jira / ServiceNow in SLA-driven environments
• 5-10+ years in production support, SRE or platform engineering
Benefits
Why Work at Synthlane?
Real production infrastructure exposure (not just toy tasks). Work closely with engineers building real solutions and client deployments. Learn what “high reliability” actually means in production. Fast-paced, high-impact environment where good work is noticed quickly.
Related keywords
AI Support EngineerCybersecurityInfrastructureMalware analysisIncident managementRoot-cause analysisAzureDynatraceLangSmithOpenTelemetryData engineeringDevOpsMLOpsCI/CDJiraServiceNow
Trusted IT Solutions for Business and Public Sector
Industry
IT Services and IT Consulting
Company size
11-50 employees
Headquarters
Gurugram, Haryana
LinkedIn followers
5,445
Synthlane is a leading IT services and consulting firm dedicated to empowering organizations—businesses, large enterprises, and government institutions—with cutting-edge technology solutions and expert guidance. In today’s fast-paced digital world, we understand that organizations face unique challenges, from complex IT infrastructure needs to digital transformation demands, and we are here to provide strategic, scalable, and future-ready solutions.
Our comprehensive range of services includes:
Enterprise IT Consulting: Aligning technology strategies with business goals to drive efficiency and growth.
Digital Transformation Solutions: Modernizing processes, applications, and workflows for seamless operations.
Cybersecurity & Risk Management: Protecting critical data, systems, and networks with advanced security frameworks.
Cloud & Infrastructure Services: Deploying scalable cloud solutions and robust IT infrastructure to support evolving organizational needs.
Custom Software & Application Development: Delivering tailored software that addresses specific enterprise or government challenges.
What sets us apart is our commitment to excellence, innovation, and client success. We combine deep industry expertise with advanced technologies to provide solutions that are not only technically sound but also aligned with strategic business objectives.
Over the years, we have partnered with leading enterprises and government bodies, helping them streamline operations, enhance productivity, and achieve measurable results. Our team of experienced IT consultants, engineers, and strategists works closely with clients to understand their unique requirements, anticipate challenges, and deliver solutions that drive long-term value.
Whether you are looking to transform your digital ecosystem, strengthen your IT infrastructure, or implement innovative solutions, Synthlane is your trusted partner for strategic, reliable, and results-driven IT services
Offices: Gurugram, Haryana 120017, IN · Noida, Uttar Pradesh 201301, IN · Delaware , US · Dubai , AE
How many Software jobs are open in Gurgaon, India right now?
There are currently 732 open software positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Gurgaon, India?
Companies currently hiring include KPMG India, NTT DATA North America, Gartner, Genpact, American Express, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Gurgaon, India?
Yes — 284 of the 732 open software positions offer remote or hybrid work (38 remote, 246 hybrid).
How do I apply for Software jobs in Gurgaon, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.