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Publicis Groupe Holdings B.V.
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Senior
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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The specialist will manage the end-to-end account activation process, including software/hardware setup and client training. They are responsible for driving platform adoption and collaborating cross-functionally to improve onboarding efficiency.
Requirements
Candidates need 1-3 years of experience in client-facing roles such as customer success or implementation and C1 English proficiency. Experience onboarding clients to SaaS platforms in fast-paced environments is preferred.
Full job description
Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you'll do
Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients.
Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products.
Coordinate product shipments to meet SLA commitments and confirm customer receipt.
Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter's tools and systems.
Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets.
Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency.
Proactively identify and execute process improvements that enhance the overall customer experience.
What we're looking for
At least 1-3 years of experience in a client-facing role such as customer success, customer support, onboarding, training, or implementation.
English proficiency at a C1 level.
Strong communication skills with the ability to explain technical processes in a clear, approachable way across phone, email, and video channels.
Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
Preferred: Experience onboarding clients to SaaS platforms or digital tools in a fast-paced environment.
Why join us
Drive real impact: Be part of a team helping restaurants around the world grow and thrive in the digital delivery space.
Own your relationships: Take full ownership of your clients' onboarding experience and see the direct results of your work every single day.
Work with purpose: Join a mission-driven team that believes in the joy of serving others — and builds technology to make that possible.
Grow with us: At Otter, there's room to grow — personally and professionally — as we scale and take on new challenges together.
What else you need to know
This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes — and we do our best work together. That's why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
All-in-one Restaurant Operating System.
Today, restaurants run on dozens of disconnected systems, POS, delivery apps, kiosks, payments, and ordering platforms that rarely work well together.
Otter is building the operating system that connects them.
Our platform unifies ordering, POS, kiosks, payments, and restaurant operations into a single system used by over 100,000+ restaurants around the world. We integrate with hundreds of platforms and process millions of transactions.
We’re building the technology layer for the future of restaurants.
How many Software jobs are open in Bogota, Colombia right now?
There are currently 246 open software positions in Bogota, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Bogota, Colombia?
Companies currently hiring include AgileEngine, Capgemini, Oracle, Publicis Groupe Holdings B.V., Sofka Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Bogota, Colombia?
Yes — 197 of the 246 open software positions offer remote or hybrid work (98 remote, 99 hybrid).
How do I apply for Software jobs in Bogota, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.