Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Why qlub? The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app…
Skills: Customer Support, Troubleshooting, Communication, Multitasking, Problem-solving
Dubai, Dubai, United Arab Emirates · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Sales enablement, Operations management, Data analysis, Pipeline management, Customer relationship management
Ciudad de México, Mexico · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Technical Program Management, POS Integrations, Stakeholder Management, API, Project Management
Bogota, RAP (Especial) Central, Colombia · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Technical Program Management, POS Integrations, API, Stakeholder Management, Project Management
Dubai, Dubai, United Arab Emirates · On-site
Why qlub Qlub is revolutionizing the payment experience across the hospitality and lifestyle sectors with ultra-fast, seamless payment solutions. Guests and clients pay in seconds by scanning a QR code, no app, no downlo…
Skills: Account management, Client servicing, Relationship building, Communication skills, Problem-solving
Singapore, Singapore · On-site
Why qlub? The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app…
Skills: Reconciliation, Financial reporting, Invoicing, Billing, Payment tracking
Singapore, Singapore · On-site
Why qlub? The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app…
Skills: Operations, Merchant Onboarding, Customer Success, Relationship Management, Data Analysis
Dubai, Dubai, United Arab Emirates · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Business Development, Sales, Partnership Management, Negotiation, Prospecting
Colombo, Western Province, Sri Lanka · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Monitoring, Alerting, Automation, SLIs/SLAs/SLOs, Root Cause Analysis
Rio de Janeiro, Rio de Janeiro, Brazil · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Project Management, Technical Account Management, API Integration, POS Systems, Stakeholder Management
Rio de Janeiro, Rio de Janeiro, Brazil · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Technical Program Management, POS Integrations, Stakeholder Management, API, Project Management
Singapore, Singapore · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Technical Program Management, POS Integrations, Stakeholder Management, API Knowledge, Project Delivery
Singapore, Singapore · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Project Management, Technical Account Management, API Integration, POS Systems, Stakeholder Management
Kuala Lumpur, Kuala Lumpur, Malaysia · Remote Solely
Why qlub? The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app…
Skills: Financial Reconciliation, Invoicing, Billing, Payment Tracking, Merchant Liaison
Amman, Jordan · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Business Development, F&B Sales, Lead Generation, Account Management, Sales Cycle Management
Dubai, Dubai, United Arab Emirates · Hybrid
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Paid Acquisition, Media Buying, Funnel Optimization, Creative Strategy, Performance Marketing
Dubai, Dubai, United Arab Emirates · On-site
Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Relationship Management, Account Management, Client Servicing, Problem Solving, CRM Tools
Dubai, Dubai, United Arab Emirates · Hybrid
Why qlub The end of a great meal shouldn’t be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app,…
Skills: Account Management, Enterprise Client Management, Contract Negotiation, Relationship Building, Commercial Acumen
Singapore, Singapore · Hybrid
Why qlub? Qlub is revolutionizing the dining experience with ultra fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required. From Pay-at-Table QR payments and Digital Me…
Skills: Product Management, Customer Discovery, Market Research, Competitive Analysis, AI-Native Product Management
Hong Kong, Hong Kong Island, Hong Kong S.A.R. • On-site
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The Customer Support Associate will handle customer queries via phone, email, or chat while troubleshooting service issues. They will also collaborate with the operations team to report product feedback and ensure technical resolutions.
Candidates should have 0-1 years of experience in customer support and possess excellent communication and multitasking skills. A positive, customer-focused attitude and the ability to work flexible hours, including weekends, are required.
Why qlub?
The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.
From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.
We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.
The role
qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Support Associate, you'll help drive our growth in Hong Kong: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
What You’ll Be Driving
Responsible for responding to customer queries in a timely manner, via phone, email, or
chat.
Identify and troubleshoot issues that customers may encounter while using the service.
Capture, organise and report any product issues or useful discussions brought up by
customers to the internal team.
Work closely with the Operations team to follow up with customers to ensure technical
issues are resolved.
Support management with important strategic insights and recommendations based on
on-ground feedback, reports & industry trends.
Who you are:
You've done this before in a fast-moving, high-growth environment.
You move fast and make strong decisions with incomplete information.
You take real ownership and think like an operator, not a coordinator.
You're energized by hard problems in payments, hospitality, and customer experience.
What you’ll need:
0 - 1 years of experience in customer support. Fresh graduates are welcome to apply.
Excellent communication skills, both written and verbal.
Must be able to communicate in English and Cantonese.
Ability to multitask and prioritise in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Customer-focused with a positive attitude.
Availability to work flexible hours, including weekends.
Nice to have
Experience in payments, fintech, hospitality tech, or a high-growth marketplace.
What we offer:
Real ownership over products that impact millions of diners and thousands of restaurants globally.
The opportunity to solve challenging problems in payments, hospitality, and customer experience.
A fast-moving environment where great ideas quickly become reality.
Close collaboration with experienced operators, builders, and industry experts.
A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally.
Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now!
qlub is the fastest restaurant payment solution. Tap or scan – Browse the menu – Split your bill – Pay in just 10 secs.
qlub | Your Ultra-Fast Payments for Restaurants qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. Increase Efficiency, Boost Profits, Delight Guests Whether you're a small bistro, global chain, or hotel, qlub’s solutions meet the unique needs of your restaurant. Our technology works seamlessly across casual dining, fine dining, and everything in between. With a growing presence in 10 markets and counting, qlub is rapidly expanding, bringing our fast, frictionless payment solutions to restaurants around the world. Join over 3,000 restaurants worldwide already benefiting from qlub’s innovative restaurant tech solutions. Whether you're looking to streamline payments, improve table management, or enhance customer engagement, we’ve got you covered. For Restaurants Ready to elevate your payment experience and increase table turnover? Visit www.qlub.io to learn more. For Foodies Tell us your favorite restaurants where you’d love to spend less time waiting for the bill and more time enjoying your meal!!
Offices: Dubai, Dubai, United Arab Emirates, AE · Singapore, Singapore, SG · Sydney, AU · São Paulo, BR · Riyadh, SA
qlub is the fastest restaurant payment solution. Tap or scan – Browse the menu – Split your bill – Pay in just 10 secs.
qlub | Your Ultra-Fast Payments for Restaurants qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. Increase Efficiency, Boost Profits, Delight Guests Whether you're a small bistro, global chain, or hotel, qlub’s solutions meet the unique needs of your restaurant. Our technology works seamlessly across casual dining, fine dining, and everything in between. With a growing presence in 10 markets and counting, qlub is rapidly expanding, bringing our fast, frictionless payment solutions to restaurants around the world. Join over 3,000 restaurants worldwide already benefiting from qlub’s innovative restaurant tech solutions. Whether you're looking to streamline payments, improve table management, or enhance customer engagement, we’ve got you covered. For Restaurants Ready to elevate your payment experience and increase table turnover? Visit www.qlub.io to learn more. For Foodies Tell us your favorite restaurants where you’d love to spend less time waiting for the bill and more time enjoying your meal!!
Offices: Dubai, Dubai, United Arab Emirates, AE · Singapore, Singapore, SG · Sydney, AU · São Paulo, BR · Riyadh, SA
