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ICF is seeking a motivated Business Analyst to support ServiceNow delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clea…
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Herndon, Virginia, United States · On-site
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Reston, Virginia, United States · Hybrid
$124k–$222k/yr
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Arlington, Virginia, United States · On-site
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Fort Belvoir, Virginia, United States · Hybrid
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About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, netw…
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Arlington, Virginia, United States · On-site
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The CloudTrail team builds and manages one of the largest audit logging systems in the world, providing our users visibility into user activity and resources changes in AWS. Our data is a vital part of how AWS customers …
Skills: Software Development, System Architecture, Distributed Systems, Event-Driven Systems, Backend Development
Reston, Virginia, United States · Remote OK
$81k–$139k/yr
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Skills: Salesforce Integration, API Management, MuleSoft, REST/SOAP APIs, OAuth
Reston, Virginia, United States · Remote OK
$81k–$139k/yr
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Reston, Virginia, United States · Remote OK
$67k–$115k/yr
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O'fallon, Missouri, United States · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
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McLean, Virginia, United States · On-site
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Software Engineer The Opportunity: We're looking for a passionate, full-stack software engineer to work with a fast-paced, highly collaborative software development team building and launching capability for Enterprise w…
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McLean, Virginia, United States · On-site
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Software Engineer, Senior The Opportunity: We're looking for a passionate, full-stack software engineer to work with a fast-paced, highly collaborative software development team building and launching capability for Ente…
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Charlotte, North Carolina, United States · On-site
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Richmond, Virginia, United States · On-site
We are seeking a customer-focused Technical Support Analyst 4 to support a newly launched digital platform used by charitable organizations throughout the Commonwealth of Virginia. This position plays a critical role in…
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Reston, Virginia, United States • Remote OK
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Facilitate requirements elicitation and translate business needs into user stories and process flows for ServiceNow delivery. Collaborate with technical teams and stakeholders to support Agile delivery from discovery through release and validation.
Requires a bachelor's degree, 3+ years of business analysis and Agile experience, and at least 1 year of experience with ServiceNow or similar platforms. Must be a U.S. citizen with an active Secret clearance and reside within the U.S.
ICF is seeking a motivated Business Analyst to support ServiceNow delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release.
The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to document current-state and future-state processes, develop user stories and acceptance criteria, and help delivery teams maintain a shared understanding of approved scope, requirements, and priorities. You should be comfortable facilitating conversations, asking effective questions, and translating complex operational needs into practical, well-structured requirements.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours.
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
What You Will Do
Facilitate requirements elicitation and refinement sessions with business and technical stakeholders
Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation
Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement
Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes
Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing
Maintain backlog items and supporting documentation in Agile tracking tools
Assist with stakeholder coordination, release planning, validation, and readiness activities
Support reporting, metrics, and process documentation as needed
Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams
Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution
What You Must Have
Bachelor’s degree in business, information systems, computer science, public administration, or a related field
3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
3+ years of experience working in an Agile environment such as Scrum or Kanban
3+ years of experience gathering, analyzing, and documenting requirements
1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities
Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation
Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
Must be a U.S. citizen and possess an active Secret clearance due to federal contracting requirements
Candidate must reside and perform work within the U.S.
What We Would Like You To Have
Experience supporting one or more ServiceNow modules, such as ITSM, CSM, App Engine, HRSD, or ITOM
Familiarity with workflow automation, service management, and enterprise service delivery concepts
Experience using process mapping tools such as Visio or Lucidchart
Experience supporting UAT, release validation, or test coordination
Familiarity with federal IT or government contracting environments
Experience supporting documentation, training, or change management activities
Professional Skills:
Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills
Ability to communicate complex requirements, process findings, testing results, and usability observations to technical and nontechnical audiences
Ability to organize and prioritize multiple assignments in a fast-paced, collaborative delivery environment
Sound judgment and the ability to identify requirements gaps, raise concerns, and escalate unresolved scope or priority conflicts appropriately
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $138,549.00Nationwide Remote Office (US99)Your global engagement and transformation partner.
We’re ICF Next, your strategic partner for engagement and transformation. Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond. From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Based on 4227 listings with disclosed salaries, most software jobs in Virginia pay between $90k–$223k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 5,401 open software positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Capital One, Amazon, Booz Allen Hamilton, MicroStrategy (now Strategy - Old Page), CACI International Inc, among others. Browse the listings above to see every active employer.
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