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Part-time
Posted 5d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
Volunteers provide compassionate, non-judgmental peer support to individuals experiencing mental health challenges. They create a safe space for callers to feel heard and valued while offering emotional support and practical referral advice.
Requirements
Candidates should have a passion for mental health advocacy and community support, along with strong active listening skills. They must also be willing to commit to a regular volunteer schedule and respect confidentiality and ethical standards.
Full job description
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and peoplewho identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
ListenWell is one of the pioneering peer-led telephone support services in Victoria and a foundational program of Wellways, emphasising the value of lived experience and fostering genuine connections within the community. Warmline is a 100% peer-led service, supported by coordinators and team members who bring their own lived and living experiences of mental health challenges.
ListenWell provides individuals in the community, as well as participants from across Wellways, with compassionate, non-judgemental peer support. Volunteers offer a safe space to connect with someone who genuinely understands the realities of living with mental health challenges, providing emotional support, practical referral advice, and, most importantly, a personable and empathetic listening ear.
ListenWell operates from 9 am to 9 pm, Monday to Friday (excluding public holidays), offering flexibility to volunteer in a capacity that fits your availability and commitments. Every day is a chance to use your compassion and understanding to positively impact someone’s mental health journey.
A passion for mental health advocacy and community support.
Compassion, empathy, and strong active listening skills.
Willingness to commit to a regular volunteer schedule.
Respect for confidentiality and ethical standards.
Confidence and comfort using computers and technology.
Openness to safely share lived experiences to support others on their mental health journey.
A commitment to practicing self-care and recognising personal limits.
100 points of identification
Evidence of right to work in Australia
Evidence of, or a willingness to undergo a National Police Records Check, NDIS Worker Screening Check and Working with Children Check
NDIS Worker Orientation Module
About Us
Wellways supports inclusivity and we’re proud that our workplace is a place where everyone can imagine and achieve their goals and reach their fullest potential. This is your opportunity to join a nationally recognised organisation with over 18,000 people across 100+ sites and gain access to ongoing support and opportunity for career development.
For further information or a confidential discussion about this role, please contact:
Cailin Thompson on 03 8486 4230 or Elle Morrison on 03 8486 4229 or Mark Eastwood on 03 8486 4248
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
Wellways is committed to the health and safety of its employees and participants and strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.
Job Description Summary
ListenWell volunteers empower individuals to explore their experiences whilst providing access to mental health resources, relevant information and referrals. Volunteers create a safe and understanding space for callers to feel heard, valued and connected.
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding.All ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close
14/08/2026
Related keywords
Mental HealthPeer SupportVolunteerCommunity CareEmotional SupportReferral AdviceConfidentialityActive ListeningTechnologySelf-CareLived ExperienceInclusivityReconciliationNDISPolice CheckWorking with Children Check
Wellways Australia is a leading national mental health and disability support organisation with services in Queensland, ACT, NSW, Victoria and Tasmania.
We work with a diverse range of people, their families and carers to identify needs and goals to build good lives in the community This includes creating a home, getting a job and building meaningful relationships.
We also deliver services to people with multiple, complex needs and often do this in partnership with clinical services, health support agencies and government.
Our services are informed by current evidence on mental health, rehabilitation and community inclusion, together with an understanding of people’s lived experience – what works for them.
We are a registered NDIS service provider. Our knowledgeable staff have the right community connections. We offer: support co-ordination, group based activities, assistance to access community, skills development, assistance with household tasks and personal care, housing and tenancy, help with budgeting and travel training.
Many of our staff draw from their own experience of mental health issues to provide peer support in services, education courses, advocacy workshops and our advice and referral Helpline.
Our commitment to advocacy is central. We consult with consumers, carers, government and local business to ensure people have better opportunities to get well, stay well and fully participate in the community without stigma.
For information visit wellways.org or contact us on 1300 111 400.
Advice and referral information is also available. Call our Helpline on 1300 111 500.
Offices: 276 Heidelberg Rd, Melbourne, Victoria 3078, AU
How many Social Services jobs are open in Melbourne, Australia right now?
There are currently 978 open social services positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Melbourne, Australia?
Companies currently hiring include Opal Healthcare, The Salvation Army, Estia Health, Ability Action Australia, Early Start Australia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Melbourne, Australia?
Yes — 186 of the 978 open social services positions offer remote or hybrid work (7 remote, 179 hybrid).
How do I apply for Social Services jobs in Melbourne, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.