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Full-time
professional certificate
Above Award Pay, Penalty Rates, 5 Weeks Annual Leave For Shift Workers, Free Onsite Gym, Free Coffee Machine, Free Parking
Posted 2d ago
~38 hrs/week
Responsibilities
Answer incoming emergency medical and duress alarm calls to provide immediate assistance and reassurance. Dispatch emergency services as required and follow strict administrative protocols for system checks and troubleshooting.
Requirements
Candidates must have proven customer service experience, strong resilience, and the ability to remain calm under pressure. A First Aid certificate is required or must be obtained, along with the flexibility to work a rotating 24/7 roster.
Full job description
About us
Make a Real Difference – Every Day!
At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support at the press of a button, delivering peace of mind and reassurance to clients and their families through our emergency medical devices and 24/7 call centre support.
About the role
This isn’t just another call centre role; it’s purpose-driven work that saves lives where you’ll be the first voice our clients hear in moments that matter, from medical emergencies to simple system checks. We have 4 full-time, 38-hour-per-week roles available on a rotating 24/7 roster. Where you’ll:
Answer incoming calls triggered by our clients’ medical and duress alarms
Dispatch emergency services where required
Provide reassurance and remain calm under pressure
Follow clear protocols and accurate admin processes
Troubleshoot and provide support for accidental and test alarm calls
You'll be based in our Eagle Farm office, with hybrid work opportunities available for some shifts once trained.
What we’re looking for
A natural people person with empathy and a calm phone manner
Strong resilience and ability to stay composed in emergencies
High attention to detail
Proven customer service experience
Good computer skills and fast, accurate typing
First Aid certificate (or willingness to obtain)
Reliable, team-focused, and looking for a stable, long-term role
Flexibility is Key
We're a 24/7 service, so you'll need to be flexible for a rotating roster that includes:
Afternoon, night and weekend shifts (penalty rates apply)
Roster provided one month in advance
Why join Tunstall?
We offer a range of benefits to support your success and wellbeing:
Above Award pay plus penalty rates
5 weeks’ annual leave for shift workers (pro-rata)
Free onsite gym and coffee machine
Free parking (onsite and nearby)
Discounts and benefits through Employment Hero and CommBank
Fun team events and recognition awards
Company-paid employee wellbeing counselling
Learning and performance with a purpose culture
Diversity & Inclusion
At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.
Ready to Apply?
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role:
Police Check
NDIS Worker Check
If you want a role with real purpose, APPLY NOW and join a team where every call matters.
Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for over 65 years. Its pioneering software, hardware and services enable new delivery models which can transform services across the care continuum, and empower people to live independently and with an improved quality of life.
Offices: Scott House The Concourse Waterloo Station, London, SE1 7LY, GB · Whitley Lodge, Yorkshire DN14 0HR, GB
healthcaretelehealthcare and health technology solutionscall handling and managementresponse and monotoringand care phonesHealth CareTelehealthWellnessMedical
How many Social Services jobs are open in City of Brisbane, Australia right now?
There are currently 68 open social services positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in City of Brisbane, Australia?
Companies currently hiring include UnitingCare Queensland, The Salvation Army, Wesley Mission Queensland, Griffith Science and Environment, St Vincent's Health Australia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in City of Brisbane, Australia?
Yes — 18 of the 68 open social services positions offer remote or hybrid work (0 remote, 18 hybrid).
How do I apply for Social Services jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.