Job Description To ensure the best match for this role, all applicants are required to complete a short skills assessment powered by Vervoe. This assessment is designed to simulate real responsibilities of the position -…
Job Description When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-c…
Job Description When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-c…
Skills: Solution-Focused Therapy, Early Intervention, Case Management, Report Writing, Multidisciplinary Collaboration
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Skills: Paediatric Therapy, Evidence-based Assessment, Multidisciplinary Collaboration, Family Education, Case Management
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Skills: Solution-Focused Therapy, Early Intervention, Individualised Services, Engagement with Children, Communication Skills
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Start your mission volunteer experience with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and r…
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Customer Support Coordinator - Avondale Heights Care Community
Melbourne, Victoria, Australia · On-site
Mid level
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Skills: Medication Administration, Patient-Centered Care, Care Planning, Health Monitoring, Interpersonal Communication
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Full-time
Worklife Balance, No Weekends, Purchase Additional Leave, Discounted Health Insurance, Car Leasing Packages, Paid Parental Leave
Posted 34d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for customers to schedule appointments and resolve queries using telephony and CRM systems. Focus on de-escalating challenging situations and maintaining high standards of professionalism to ensure positive customer experiences.
Requirements
Requires proven experience in fast-paced call center or retail environments with a strong ability to handle tense customer interactions. Candidates must be proficient in using CRMs and be capable of meeting performance targets and KPIs.
Full job description
Job Description
To ensure the best match for this role, all applicants are required to complete a short skills assessment powered by Vervoe. This assessment is designed to simulate real responsibilities of the position - giving you the opportunity to shine beyond your resume. Once you submit your application, your assessment link will be sent to you immediately via email, so keep an eye on your inbox!
Customer Service Officer (Communities)
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team!
About the Role
As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.
Thinking about applying? Here's what we're looking for:
Proven experience in de-escalating tense or challenging customer interactions.
Familiarity with CRMs and customer databases; confident navigating multiple systems.
Background in a complex call centre or fast-paced retail environment.
Experience working with KPIs and performance targets.
Excellent interpersonal skills with genuine empathy for people.
Strong problem-solving and critical thinking ability.
A collaborative team player who thrives in multi-site team environments.
Exceptional attention to detail and organisational skills.
Working as part of this team, you will: -
Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately, ensuring nothing slips through the cracks.
Absorb new information quickly and apply it effectively to improve performance and service delivery.
Take direct action to meet and exceed objectives, always striving for excellence.
Perform under pressure with composure, resilience and professionalism.
Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours.
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.
Enjoy our employee benefits
Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth
If you’re ready to make a meaningful impact and grow your career in customer service, we’d love to hear from you.
This position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.
You will be required to complete or provide the below, if successful at Interview: -
NDIS Worker Screen Check
National Police Check
We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.
Apply now and bring your best self to a team that values excellence, empathy and adaptability.
Applications will be reviewed as they are received.
At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!
A national organisation committed to delivering evidence-based early intervention and therapy services to children.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Headquarters
West Perth, Western Australia
LinkedIn followers
4,884
Early Start Australia is a national organisation committed to delivering evidence-based best practice early intervention and therapy services to children, young adults and families.
Our systems, processes and infrastructure support our therapists across Australia to deliver flexible services that meet the needs of our clients.
Headquartered in Perth, Western Australia, Early Start Australia has clinics in every state and territory creating a strong community of allied health professionals with the collective knowledge and expertise to deliver the best outcomes to our clients.
Offices: 56 Ord St, West Perth, Western Australia 6005, AU
How many Social Services jobs are open in Melbourne, Australia right now?
There are currently 989 open social services positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Melbourne, Australia?
Companies currently hiring include Opal Healthcare, The Salvation Army, Estia Health, Ability Action Australia, Early Start Australia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Melbourne, Australia?
Yes — 185 of the 989 open social services positions offer remote or hybrid work (7 remote, 178 hybrid).
How do I apply for Social Services jobs in Melbourne, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.