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The Supervisor - Transition to Community Living (TCL) Care Management provides supervision and oversight to the TCL Care Managers who support a specified population of members utilizing behavioral health and/or physical health services within Alliance Health Plan. The Supervisor-TCL Care Management is responsible for ensuring the TCL Care Mangers work within the principles of the permanent supportive housing model to stabilize tenancy to coordinate services that attend to the whole-person health in support of members living integrated lives as valued members of the community. 

This is a full-time hybrid opportunity. There is no expectation of coming into the office routinely, however, the selected candidate must be available to report onsite to the Alliance Office (Charlotte, North Carolina) for business meetings as needed. The successful candidate will also be required to travel weekly throughout Mecklenburg and surrounding counties (including ones outside of Alliance’s catchment area) to meet with members, providers and/or other community stakeholders.

Responsibilities & Duties

Supervise and Develop Staff

• Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes, and workflows
• Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development of care management/care coordination functions
• Cultivate and encourage efforts to expand cross-team collaboration and partnership
• Ensures team members adherence to contractual obligations and benchmarks

Supervise Unit Operations

• Ensure that the activities of the Care Management Department are properly and professionally documented within electronic medical record platform per documentation standards for the Care Management Comprehensive Assessment, Care Plans, Documentation notes, quality of ISPs submitted to UM for accuracy and completeness, as well as internal and external email communication
• Ensure tracking of TCL data within prescribed platforms to maintain state level of requirements
• Provide oversight for team, identifying when escalation is necessary or when referral to Physical or Behavioral Health Consultant, or Community Health Worker is warranted and offering supervision on complex cases
• Ensure adherence to agency and departmental policies and procedures to facilitate the functioning of the Care Management and compliance with agency, state, and federal regulations
• Participate in local, regional, and state meetings as required
• Ensure care management activities are focused on special health care populations 
• Promote efficient person-centered and whole person care management in compliance with all TCL requirements 
• Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the Alliance Health Plan catchment area
• Provide oversight of case record reviews required by the Quality Management department
• Participate in all related management and clinical team meetings as required
• Develop and/or assist in the development of policies and procedures pertaining to the implementation and sustainability of the Tailored Plan/Medicaid Direct system of services including the Department of Justice settlement
• Analyze and monitor community capacity for service needs, service gaps, and the implementation of evidence based/best practices
• Ensure appropriate distribution of member assignment based on population and risk stratification 
• Oversee the implementation of a system-wide approach to improving the quality and accessibility of services and supports for high-risk citizens throughout the catchment area
• Partner with community stakeholders to assess opportunities and barriers and achieve a seamless and coordinated service delivery system
• Ensure adherence of team to contractual standards and benchmarks.
• Offer feedback as initiatives are developed

Provide Customer Service

• Maintain working relationships with providers, community agencies, professionals, and other stakeholders
• Collaborate with other Alliance Departments to meet consumer and agencies goals

Assure compliance with Alliance Policies and Procedures

• Adhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures
• Monitor staff compliance with all Alliance Organizational Policies and Procedures and Care Management Desk Procedures

Support continuous quality improvement

• Make recommendations to improve department procedures and increase operational efficiency
• Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance

TCL Ongoing Monitoring

• Ensure the TCL monitoring requirements are completed as outlined in service desk reference to support member tenancy, health, safety and community integration, property and provider coordination, technical assistance, service linkage, addressing barriers, monthly tenancy checklist and routine reporting 
• Ensure the 11-month and 24-month Quality of Life surveys are completed when needed

Tenancy Stability/Rehousing

• Monitor the TCL Care Manager follows policy and procedure in securing documents required to maintain TCL tenancy, including annual inspections, biannual recertification, income adjustments, and monthly housing checklist
• Support the TCL Care Manager as needed with the completion of and follow up on any voucher application needs
• Support the TCL Care Manager with technical assistance to providers during the housing process when warranted
• Review, monitor and ensure the TCL Care Manager completes the monthly follow-up with providers when a member loses TCL housing and requests a rehouse
• Support the TCL Care Manager with assisting a provider with completing the required documents for members moving to Bridge or Hotel Program
• Monitor the documentation in the State and Alliance Health data systems when rehousing is confirmed

Housing Separations

• Provide TCL Care Manager oversight and assistance to ensure the required discharge tasks are completed when a member leaves TCL housing

Travel

• Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required
• Travel to meet with members, providers, stakeholders, attend court hearings etc. is required

Minimum Requirements

Education & Experience

Required:

Master’s degree from an accredited college or university in Human Service field and three (3) years of post-degree experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI. Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LCAS, LCMHC, LMFT, LPA.

Or

Graduation from an accredited school of Nursing and three (3) years of post-degree experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI. Must be licensed as a Registered Nurse in the State of North Carolina.

North Carolina residency required.

Preferred:

Experience with managed care, population health management, Transition to Community Living, or the Olmstead Settlement preferred. NACCM, NADD, CCM, CBIS, or Community Health Worker certification preferred. 

*Current unlicensed Supervisors were granted a one time exception from the state. 

 Knowledge, Skills, & Abilities

• Person Centered Thinking/planning
• Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans
• Knowledge of the NC Division of Mental Health, Developmental Disabilities and 
• Substance Abuse IPRS Target Populations and Service Array
• Knowledge of 1915(b) and NC Innovations Waiver
• Knowledge of Medicaid Service Array
• Knowledge of applicable Federal laws, including Substance Abuse and HIPAA Privacy Laws.
• Knowledge of National Accreditation standards and regulations
• Knowledge of and skilled in the use of Motivational Interviewing
• Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
• Knowledge of Tailored Plan/Medicaid Direct standards and procedures 
• Knowledge of using assessments to develop plans of care
• Demonstrated knowledge of the assessment and treatment of developmental disabilities, with or without co-occurring mental illness
• Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required
• Strong interpersonal skills 
• Conflict management and resolution skills
• Strong written and verbal communication skills

Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.  

Salary Range 

$68,227- $86,990/ Annual

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity  

 An excellent fringe benefit package accompanies the salary, which includes:   

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

 Want to learn more about what it's like work as part of the Care Management Team? Click on our video to learn more: https://youtu.be/1GZOBFx61QU