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Skills: Program Development, Person Centered Care, Volunteer Recruitment, Dementia Care, Budget Management
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JOB SUMMARY: The Customer Experience Manager (CEM) is responsible for designing and implementing strategies to enhance the customer experience. This position is responsible for analyzing the customer journey, identifying…
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Full-time
associate degree, bachelor degree, professional certificate
Posted 18d ago
~40 hrs/week
Responsibilities
Develops and implements person-centered life enrichment programs and monthly activity calendars for senior residents. Oversees LE coordinators and manages volunteer partnerships to enhance the quality of daily living for residents.
Requirements
Requires an Associate's degree (Bachelor's preferred) and at least one year of experience in a senior care community. Experience with dementia residents and certification as an activity director or therapist is preferred.
Full job description
Description
Position Summary:
Develops and implements inspiring success oriented Life Enrichment programs designed to meet the overall needs of the residents based on the person centered care approach.
Essential Functions:
Develops meaningful and purposeful activity programs to enrich the lives of the residents and families
Develops and implements monthly activities program calendar based on the therapeutic scope of programs.
Promotes and maintains Family Partnership Program to encourage and nurture family members, community groups and individuals to join together as volunteers with a focus on quality of life for residents.
Oversight of LE coordinators and Care managers with focus on quality daily living experiences for residents.
Responsible for completion of Person Centered Care form for each resident to ensure comprehensive social information is collected in order to develop purposeful programs based on interest, personal history and ability.
Embraces and promotes Parallel Program model through calendar development, associate and volunteer participation.
Maintains data collection and weekly reports to ensure each resident is touched a minimum of 5 times per day in life enrichment programs- as a goal.
Provides a forum for residents and family members to meet regularly and share their ideas, thoughts, and concerns regarding their daily living experience.
Ensures that residents are encouraged and assisted to participate in life enrichment activity programs that are of interest to them.
Maintains an adequate supply of equipment for regular activities, keeping within budgetary guidelines
Encourages and welcomes participation from other departments
Maintains resident and environment safety and supports all aspects of safe return program
Carries out other duties as assigned by the Executive Director including on-call and Manager On Duty responsibilities as assigned
Attends monthly DLE Conference Call
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety of the residents
Must disclose any medication that might impair associate’s ability to perform the job safely or competently.
Non-Essential Functions:
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings as required
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent, if applicable
All associates are responsible for maintaining a safe and secure environment for all community residents
Requirements
Qualifications/Skills/Educational Requirements:
Associate’s Degree is required; Bachelor’s degree preferred or equivalent education and experience
Training as certified activity director, recreational, music, therapist preferred
Minimum of one-year experience in a senior care community
Experience working with Dementia residents
Experience in volunteer recruitment and training preferred
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Able to make independent decisions
Able to seek out new methods and willing to incorporate them into existing practices when applicable
Must possess a passion to work with and around senior citizens
Able to follow missing person policy and procedure and understand the Safe Return program.
Background Screening Requirement
In all Florida Companies, this position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information regarding the Clearinghouse, disqualifying offenses, and exemption procedures, please visit: https://info.flclearinghouse.com
Welcome to HarborChase, and the highest standard of senior care communities offering assisted living, skilled nursing and our acclaimed memory care program. Respect and simple kindness abound here as we celebrate each individual life with the dignity it has earned and a warm appreciation of chapters still to unfold.
Offices: 4150 Indian River Blvd, Vero Beach, Florida, US · 5917 Sherry Ln, Dallas, Texas 75225, US · 1385 Silver Bluff Rd, Aiken, South Carolina 29803, US · 3033 N Squirrel Rd, Auburn Hills, Michigan 48326, US · 4175 Indian Ripple Rd, Beavercreek, Ohio, US
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Based on 1335 listings with disclosed salaries, most social services jobs in Texas pay between $54k–$118k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Texas right now?
There are currently 13,269 open social services positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Texas?
Companies currently hiring include Texas Health and Human Services, Action Behavior Centers - ABA Therapy for Autism, Angels of Care Pediatric Home Health, KidsCare Home Health, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Texas?
Yes — 1335 of the 13269 open social services positions offer remote or hybrid work (288 remote, 1047 hybrid).
How do I apply for Social Services jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.