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Program Manager - Permanent Supportive Housing (PSH)
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Full-time
bachelor degree, postgraduate degree
Posted 12d ago
Apply by Jul 27
~40 hrs/week
Responsibilities
The Program Manager leads the development, implementation, and strategic direction of integrated medical and behavioral health care for individuals in permanent supportive housing. Key duties include analyzing performance data, coordinating with internal and external partners, and ensuring clinical quality and regulatory compliance.
Requirements
Requires a Bachelor's degree in Nursing, Social Work, or a related healthcare field and at least 3 years of experience in clinical project or operations management. Candidates must have experience working with marginalized populations and hold a current Basic Life Support certification.
Full job description
Overview
The Permanent Supportive Housing Health Care Collaborative (PSH HCC) is a program in partnership with Integral Care that provides integrated, wraparound medical and behavioral health care to individuals transitioning out of homelessness living in permanent supportive housing at various sites throughout Travis County.In collaboration with the Operations Administrator, the Program Manager serves as an organizational lead for the PSH HCC program, responsible for the overall development, implementation, coordination, oversight, and strategic direction of the clinical care services. The role draws on a clinical background to inform program design, staff guidance, and quality improvement. The Program Manager will collaborate to support integrated care services in partnership with the Integral Case PSH HCC Program Manager and Central Health PSH HCC Program Manager.
Responsibilities
Essential Functions:
Analyze population health and program performance data to improve clinical workflows, patient outcomes, andcost effectiveness.Lead the development of key performance metrics, program deliverables, outcome reporting, and programperformance monitoringSupport implementation, oversight, and continuous improvement of the PSH program.Coordinate program activities and resources with internal teams and external partners to ensure effectiveexecutionPrepare and contribute to program reports, outcomes, and data summaries for leadership and stakeholders.Assist with budget monitoring and tracking of expenditures to ensure alignment with program requirements andfunding guidelines.Apply trauma-informed, culturally responsive, and harm reduction principles to program design, staff guidance,and quality improvement initiatives.Represent the program in organizational and community settings, sharing relevant data and insights.Provide programmatic guidance and support with onboarding, training, coaching, huddles, workflow alignment,and performance feedback in collaboration with clinical and operational leadershipDevelop and implement patient-centered workflows, best practices, and program initiatives using programmaticexpertise.Build and maintain collaborative relationships with internal and external stakeholders.Contribute to program strategy, growth initiatives, and organizational representation.Identify program risks and performance gaps through data and observation; recommend and implement solutions.Collaborate with the care management team to support care coordination needs to resources that supportcontinuity of careLead care team huddles and staff meetings to support communication, quality, and clinical alignment.Monitor and evaluate patient and clinical team experience as related to direct day-to-day operations of the PSHprogramEnsure PSH program complies with regulatory, accreditation, and organizational standards, policies, proceduresand government regulations.Engage with patients, as appropriate, in a non-clinical program support capacity using trauma-informed principlesto foster trust and supportive relationshipsMaintain required licensure, certifications, and professional development.Provide oversight with quality assurance activities, chart audits, and adherence to care protocols.Ensure staff are trained and follow emergency response and behavioral health crisis protocols. Provide guidanceduring emergency and crisis situations.Serve as operational site lead in the absence of designated leadership.Perform other duties as assigned
Knowledge, Skills and Abilities:
Building relationships with internal and external stakeholders. Knowledge of permanent supportive housing program, the collaboration with external partners, itsrequirements and guidelines. Ability to work under pressure, prioritize tasks, manage competing objectives in an ambitious fastpacedenvironment to achieve results and meet deadlines. Excellent verbal and written communication skills with ability to communicate effectively with variousaudiences. Ability to work independently and in a team environment, with demonstrated success in directingstaff to achieve a common goal. High level of critical thinking/problem solving skills; identifying problems, evaluating alternatives andrecommending/implementing solutions. Ensure all actions, work performance, personal conduct and communications always representCommUnityCare in a highly professional manner. Knowledge of commnity resoruces and programs relevant to underserved populations
Qualifications
QUALIFICATIONS:
Education:
Bachelor's Degree (higher degree accepted) Nursing, Social Work, Healthcare Administration, Public Health or related healthcare field -Required
Work Experience:
3 years Demonstrated work experience managing clinical projects, clinical operations and/or working in a medical office in a managerial role -Required
1 year Community-based settings -Required
2 years Demonstrated experience working with marginalized populations, including individuals experiencing homelessness, justice involvement, severe mental illness, and substance use disorders. -Required
2 years Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.). -Required
2 years program development, implementation or evaluation in a community health or behavioral health setting -Preferred
2 years working with individuals experiencing homelessness -Preferred
Licenses and Certifications:
Basic Life Support Certification current for Healthcare Provider from the American Heart Association Upon Hire -Required
RN, LCSW or LMSW Active, Unrestricted clinical licensure in the state of Texas Upon Hire -Preferred
Strengthening the health and well-being of the communities we serve.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Austin, TX
LinkedIn followers
5,782
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved. For over 30 years, we served as the Community Health Centers, operating as a department of the City of Austin. In March 2009, we became CommUnityCare, operating independently from the City. CommUnityCare is proud of its past history of service to the community and looks forward to continuing to provide great care. Our vision as CommUnityCare is to increase access to care and to expand our range of services.
CommUnityCare operates 25+ health center locations in Travis County and central Texas. We offer comprehensive primary care services for the entire family including: family medicine, internal medicine, pediatrics, women's health services, behavioral health services, nutrition education, pregnancy and parenting centering programs, specialty services such as cardiology, dermatology, pulmonology and dental care.
Offices: 2115 Kramer Lane, Ste 100, Austin, TX 78758, US
Based on 1334 listings with disclosed salaries, most social services jobs in Texas pay between $54k–$118k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Texas right now?
There are currently 12,937 open social services positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Texas?
Companies currently hiring include Action Behavior Centers - ABA Therapy for Autism, Texas Health and Human Services, Angels of Care Pediatric Home Health, KidsCare Home Health, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Texas?
Yes — 1349 of the 12937 open social services positions offer remote or hybrid work (301 remote, 1048 hybrid).
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