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Job DetailsJob Location: SGCH New Tomorrow Resiliency Center - Brownsville, TX 78526Position Type: Full TimeJob Shift: Day

Sunny Glen Children's Home Job Description

Job Title: Assistant Lead Case Manager

Department: Case Management

Supervisor: Lead Case Manager

FLSA Status: Exempt

Prepared by: Human Resources Department

Summary

The Assistant Lead Case Manager at Sunny Glen Children’s is responsible for providing oversight of the case management department. The Assistant Lead Case Manager (ALCM) will use professional judgment and best practices to train new case managers and monitor the department’s overall functions and job duties. ALCM is expected to provide guidance with reunification and post-reunification recommendations.

Essential Duties and Responsibilities

Provide oversight and direct supervision of the case management department including comprehensive services offered to clients while in care. May be responsible for a team of case managers to provide direct supervision.
With the assistance and directive of the Lead Case Manager, provide training to new hires, training refreshers, and policy updates to case managers.
Assist the Lead Case Manager with case manager caseload assignments.
Create and manage department schedules, manuals, guides, and employee timecards/requests.
Evaluation of staff performance, providing feedback and helping resolve employee issues in communication with immediate supervisor and human resources.
Facilitate effective communication with other departments.
Coordinate and communicate directly with the Lead Case Managers for review of audit findings, reports, staffing of complex cases, and address case managers.
Conduct audits or content reviews of client cases (physical or electronic) to ensure proper reunification progress or identify delays.
Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
Coordinate with third-party contractors, ORR, and other outside service providers to share and staff all pertinent information and updates on clients.
Act as a liaison with stakeholders, legal services providers, DHS, and immigration court
Prepare, compile, and submit accurate documentation in case management software.
Adhere to all timeframes & deadlines as per state, ORR, and internal policies and procedures.
Assist Lead Case Manager with stakeholder and internal reports to be submitted in a timely manner.
Supervise staff to ensure they maintain a therapeutic, and trauma-informed view of each child in his/her caseload and help staff develop this perspective.
Assist staff with communicating with clients and/or sponsors and family members of clients within a specified timeframe to discuss and request reunification procedures.
Confirms that staff complete and conduct all necessary required assessments, interviews, and service planning to abide by ORR and Licensing standards and policies to ensure the safe release of client.
Monitors child’s services, ensures all required services are delivered, sets initial appointments, and communicates appointments with appropriate staff as well as sponsors and family in home country.
Maintain coverage for review of staff cases prior to release submission and provide recommendations to ensure the safe release of clients.
With the expertise of ORR procedures and in consultation with the supervisor, make decisions affecting the safety of the child.
Coordinates placement disruptions and discharge/transfer paperwork when necessary
Provide case management coverage on behalf of the Lead Case Manager
Maintain confidentiality in all areas.
Attend ORR, Licensing, and Internal program training and meetings when required.
Participate in licensing investigations accordingly.
Participate in activities or supplemental training that promote professional growth and development.
Engage staff to involve clients and their sponsors in the casework process.
Participate in weekly case staffing with supervisor, reunification specialist, case managers, clinical team, and contracted staff (Case Coordinators, Contract Field Specialist, and/or Federal Field Specialist)
Must abide by SGCH mission of giving nurturing, trauma-informed care to children from difficult backgrounds, and policies and procedures (minimum standards)
Able to react to change productively, in a fast-paced environment, and handle other essential tasks as assigned.
Work evenings, weekend rotations, and holidays as needed to assist with campus emergencies, crises, or ongoing reunification processes as requested by the supervisor.
Ability to evacuate/travel if needed due to natural disaster.
Employer retains the right to change or assign other duties to this position.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.

Business Acumen - Understands business implications of decisions; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in a timely manner.

Safety and Security - Observe safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.

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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.

Education and/or Experience

Bachelor’s degree required in Social Work, or another Human Services related field, from an accredited college or university.

1-year Supervisory experience preferred.

1 year’s case management experience is required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel, and Electronic Case Management software.

Certificates, Licenses, Registrations

Valid Texas Driver's License.

Have a record of tuberculosis screening showing the employee is free of contagious TB.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask.

Work Environment

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.

Notes

All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

QualificationsEducation and/or Experience
Bachelor’s degree required in Social Work, or another Human Services related field, from an accredited college or university.
1-year Supervisory experience preferred.
1 year’s case management experience is required.