Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond t…
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$24/hr–$25/hr
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RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷi…
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RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa:n̓ƛʼən̓, kʷi…
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$90k–$100k/yr
Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
The Technical Success Manager will build trusted relationships with security and IT stakeholders to drive platform adoption and ensure measurable security outcomes. They will lead technical success planning, mitigate operational blockers, and provide health insights to support account growth and renewal readiness.
Requirements
Candidates must have 3+ years of experience in a technical, customer-facing role such as a Technical Account Manager or Consultant. Proficiency in enterprise cybersecurity, networking, or cloud environments is required, along with strong communication and stakeholder management skills.
Full job description
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast



Job Description:
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.
In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.
You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.
Key Responsibilities
Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
Create practical technical success plans that help customers adopt the platform, reduce risk, and realize measurable value.
Identify high-value use cases that make the platform part of everyday security operations.
Use product usage, engagement, and health indicators to spot adoption gaps, underutilization, and retention risks early.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.
Qualifications
You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
You know how to drive adoption, retention, technical value realization, and customer health improvement.
You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
Compensation: We are able to offer $90k-$100k on the base + commission 80/20 split. Final offer will be determined based on years of experience and location.



As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.



Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Darktrace is a global leader in AI cybersecurity, providing the essential cybersecurity platform to secure organizations today and for an ever-changing future. Darktrace AI learns from each business's unique data in real time, detecting threats and intervening against attacks with precision and speed. We are a diverse and inclusive team of over 2,400 employees, each playing a crucial role in protecting nearly 10,000 organizations and communities worldwide from known, unknown, and novel cyber-threats.
Offices: St John's Innovation Park, Cowley Road, Cambridge, Cambridgeshire CB4 0DS, GB
How many Security & Safety jobs are open in Vancouver, Canada right now?
There are currently 491 open security & safety positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Vancouver, Canada?
Companies currently hiring include Kandor Management Corporation, Motorola Solutions, RBC, GardaWorld, BGIS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Vancouver, Canada?
Yes — 148 of the 491 open security & safety positions offer remote or hybrid work (33 remote, 115 hybrid).
How do I apply for Security & Safety jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.