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Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
The role involves leading a team to ensure regulatory compliance and enhance sales monitoring mechanisms within the consumer banking group. Responsibilities include conducting misconduct investigations, performing gap analyses, and developing standard operating procedures to maintain sales health.
Requirements
Candidates must hold a university degree or higher and possess at least 8 years of relevant experience in misconduct investigation and banking control assurance. Strong analytical, leadership, and communication skills are required, along with proficiency in MS Office tools.
Full job description
We are seeking a highly organized and analytical individual with strong leadership qualities and a deep understanding of regulatory compliance within the financial industry. As a Team Lead in Business Control and Quality Assurance, you will lead a dedicated team, drive continuous improvement, and act as a key point of contact for crucial stakeholders. You will leverage your expertise to enhance our sales monitoring capabilities and fortify our control mechanisms.
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Key Roles and Responsibilities:
Develop and maintain Standard Operating Procedures (SOPs) to ensure compliance with regional policies and local regulations.
Perform gap analyses for new or revised internal and external policies and regulations related to sales surveillance.
Drive enhancements to sales monitoring reports and control points/mechanisms by working closely with stakeholders.
Guide and lead team members in performing sales health checks and sales surveillance reviews for end-to-end investment and insurance sales processes.
Prepare training materials and arrange training sessions for team members.
Provide briefings and training to team members and frontline users on sales health check and sales surveillance-related tasks, and on risk control concepts
Sales mis-conduct case investigation
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Our Ideal Candidates:
University or above.
With at least 8 years related experience and expertise in employee mis-conduct investigation.
Familiar with banking branch operations /sales process or control assurance techniques.
Good investigation and presentation skills, such as evidence collection, information gathering, related party interview, meeting material preparation and presentation to senior levels.
Ability to work independently and maintain confidentiality of records and information.
Aggressive, positive thinking and task-oriented.
Good in MS office tool, including Excel and PowerPoint.
Willing to take challenge, ability to work under pressure and a good team player.
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
Offices: 12 Marina Boulevard, DBS Asia Central @ Marina Bay Financial Centre Tower 3, Singapore, 018982, SG · 11/F The Center, 99 Queen's Road Central, Hong Kong, HK · 18th Floor DBS Bank Tower, 1318 Lu Jia Zui Ring Road, Shanghai, 200120, CN · Songren Road No. 36, 17F, Xinyi District, Taipei, 110, TW · 3rd Floor, Fort House, 221, Dr. D.N. Road, Fort, Mumbai, 400001, IN
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