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$15/hr–$21/hr
Full-time
high school
Comprehensive medical, dental, and vision benefits, Employer funded pension plan, Voluntary 403b, Paid time off, Onsite fitness studios, Discounts to carilion wellness centers
Posted 10d ago
Apply by Oct 1
~40 hrs/week
Responsibilities
The Guest Services Representative is responsible for greeting, directing, and assisting patients and guests to ensure a seamless and safe facility experience. They manage patient access, perform business services like notary acts, and coordinate with various departments to support facility operations.
Requirements
Candidates must possess a high school diploma or GED and at least two years of related customer service experience. Excellent interpersonal skills, basic typing proficiency, and the ability to operate office equipment are required.
Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility to promote a safe and secure environment. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and directs work of volunteers.


Welcomes, greets, and assists patients, visitors, and guests. Manages patient, visitor, and guest access and flow from point of entry to service area to support a positive experience. Uses patient identifiers to effectively route individuals. Serves as liaison between patient families and staff.
Supports access management and weapons detection activities to promote a safe work and care environment free of unnecessary disruptions. Ensures that visitors and guests on-site for care, support or business reasons are identifiable and reach their destinations.
Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
Assists Materials Management checking in visiting vendors through the Reptrax program.
Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs.
Serves as public way-finder for Carilion facilities and other public services, such as reporting maintenance or housekeeping issues.
Assists Eligibility Assistance department; distributes and receives Financial Aid forms, making copies and routing them to CASB.
Communicates regularly with customers and staff at all levels within Carilion.
Access and exposure to confidential information is required for the performance of the job.
Suggests cost containment initiatives in immediate work unit/department.
Work involves application of basic knowledge and advanced skills; follows set guidelines and precedents in the exercise of activities dealing with compliance.
Duties may be complex and non-routine. Resolves most issues and problems but refers the most complex issues and problems to the supervisor. Under general supervision. Moderate probability that errors in work are detected. Moderate impact of undetected errors to safety, legal compliance, confidentiality, fiscal health and patient care. Impact of errors is usually system-wide and less than $2M.



What We Require:
Education: High school diploma or GED required. Experience: Two years related experience in customer service. Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis.
This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job.The incumbents may be requested to perform job-related tasks other than those stated in this description.



Compensation Range:
$15.00 - $21.07
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training
Related keywords
Guest ServicesPatient AccessEpicSparkExcelCWS-TeletrackingTeletracking Bed BoardNotaryConciergeReptraxShuttle TrackerFinancial AidComplianceSecurityPatient AdvocacyHealthcare
Carilion Clinic is a non-profit health care organization serving nearly one million people in Virginia through hospitals, outpatient specialty centers and advanced primary care practices. Led by multi-specialty physician teams with a shared philosophy that puts the patient first, Carilion is committed to improving outcomes for every patient while advancing the quality of care through medical education and research. For more information, visit CarilionClinic.org.
Any text, graphics or images are for informational purposes only and not intended to be relied upon solely for medical advice nor as promotional endorsements of any third parties.
Offices: P.O. Box 13367, Roanoke, Virginia 24033, US · 1906 Belleview Ave SE, Roanoke, VA 240414, US
patient-centered caremedical educationresearchwellnesscancer caredermatologyendocrinologygastroenterologypediatricscardiac and vascular care
How many Security & Safety jobs are open in Roanoke, VA right now?
There are currently 191 open security & safety positions in Roanoke, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Roanoke, VA?
Companies currently hiring include Carilion Clinic, Allied Universal, Elbit Systems of America, Mission Technologies, a division of HII, Empower AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Roanoke, VA?
Yes — 9 of the 191 open security & safety positions offer remote or hybrid work (8 remote, 1 hybrid).
How do I apply for Security & Safety jobs in Roanoke, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.