At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for …
Skills: Software Engineering, Frontend Engineering, Cloud Services, C, C++
Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for …
Skills: Software Engineering, UX Design, Frontend Engineering, Cloud Services, C
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Redmond, Washington, United States · Remote OK
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Skills: Business planning, Operations management, Program management, Project management, Strategy
Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for …
Skills: Software Engineering, Cloud Security, DevOps, C, C++
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Consulting Senior Associate, Environmental Health and Safety
Redmond, Washington, United States · Hybrid
$80k–$91k/yr
Mid level
Kickstart Your Career in Health & Safety Consulting! Are you ready to make an impact in the world of Environmental Health, and Safety (EHS)? Join ERM, the largest dedicated team of EHS professionals globally, and help le…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$117k–$243k/yr
Full-time
bachelor degree
Health Insurance, Professional Development, Certifications, Industry Training, Mentoring
Posted 2d ago
~40 hrs/week
Responsibilities
The Fairfax Operations Lead manages day-to-day escort operations, including workforce scheduling, incident response, and customer support coordination. This role also oversees operational readiness, process improvement initiatives, and ensures compliance with program standards and service health requirements.
Requirements
Candidates must possess a bachelor's degree or equivalent experience and at least 5 years of experience in operations or program management. An active TS/SCI clearance with polygraph is mandatory for this position.
Full job description
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Job Description
The Fairfax Workstream Lead is responsible for the day-to-day operational leadership, workforce management, customer support coordination, and continuous improvement of Fairfax escort operations. This role serves as a primary liaison between program leadership, operators, shift supervisors, customer stakeholders, and supporting workstreams to ensure consistent service delivery, operational readiness, and workforce effectiveness.
Key Responsibilities
Lead day-to-day Fairfax escort operations across multiple shifts and workstreams
Manage monthly staffing schedules to ensure adequate operational coverage
Monitor staffing levels, personnel availability, holiday coverage, inclement weather readiness, and surge support requirements
Serve as a primary escalation point for operator, customer, and operational issues
Monitor operational queues, incidents, alerts, and service health dashboards to ensure timely response and resolution
Coordinate responses to operational impacts, outages, and service disruptions while ensuring appropriate escalation paths are followed
Join and coordinate bridge calls supporting active incidents, outages, and customer escalations as necessary
Oversee White Glove operations, high-severity incident requests, on-call schedules, and weekend coverage rotations
Manage Shift Supervisors and Technical Leads to manage operational priorities and unresolved work items
Workforce Management & Personnel Leadership Track onboarding, training, and workforce readiness activities for new team members
Manage shift changes, workstream transfers, schedule modifications, and staffing requests
Support performance improvement initiatives, employee development, mentoring, and career growth activities
Manage workforce audits, quality reviews, and operational scorecard reporting
Proactively identify workforce concerns and partner with leadership to drive appropriate actions and resolutions
Serve as a Fairfax Business Continuity Planning (BCP) Coordinator and support execution of continuity procedures during operational disruptions
Coordinate personnel accountability, failover activities, communications, and resource allocation during continuity events
Ensure operational response procedures are followed for incidents impacting Fairfax services
Manage coordination of high-severity incidents and Requests for Assistance (RAs), ensuring response timelines and support obligations are met
Support root cause analysis, lessons learned activities, and corrective action tracking following major incidents
Maintain and oversee Azure DevOps (ADO) boards, task assignments, project tracking, and action item management
Develop and maintain operational documentation, knowledge articles, standard operating procedures, and process guides
Track program deliverables, operational metrics, and key performance indicators (KPIs)
Prepare and deliver weekly operational reviews, monthly business reviews (MBRs), and executive status reports4
Support customer communications, leadership briefings, operational reporting, and presentation development
Ensure knowledge repositories remain current, accurate, and aligned with operational requirements
Technical Operations & Process Improvement Participate in technical operations reviews and cross-functional leadership meetings
Partner with technical leads to support operational readiness, system changes, and service improvements
Monitor service health, tool performance, operational alerts, ticket queues, and workload trends
Coordinate support for operational impact investigations, volume surges, customer escalations, and outage response activities
Identify opportunities to improve efficiency through automation, process optimization, reporting enhancements, and standardization
Support implementation of AI and automation solutions using Microsoft Copilot, Power Automate, Power Apps, Power BI, and related Microsoft technologies to improve operational effectiveness and reduce manual effort
Support planning and execution of employee engagement activities, team events, recognition programs, and workforce initiatives
Foster a collaborative, customer-focused, and high-performing team culture
Promote adherence to operational standards, compliance requirements, and program expectations
Here's What You Need
Bachelor's degree or equivalent experience
5+ years of experience in operations leadership, workforce management, program management, service delivery, or related fields
Experience leading operational teams in a fast-paced, customer-facing environment
Strong knowledge of workforce scheduling, staffing coordination, resource management, and personnel administration
Experience managing operational escalations, incident response, or service delivery functions
Advanced proficiency with Microsoft Office 365, including Excel, Outlook, PowerPoint, Teams, SharePoint, and related collaboration tools
Experience developing operational metrics, reports, dashboards, and executive presentations
Ability to work on-site and support occasional after-hours or weekend operational requirements
Must be willing and able to travel locally between customer and program sites as needed to support operations, personnel management, training, and incident response activities
Bonus Points If You Have
Familiarity with Azure Incident Management (IcM), Azure DevOps (ADO), service health monitoring tools, and operational escalation processes
Experience supporting business continuity planning and operational resilience activities
Experience implementing automation and AI-enabled workflow improvements through Microsoft Power Platform and Microsoft Copilot solutions. Supervisory, team lead, or people management experience
Security Requirements
U.S. Passport Required
Must have an active TS/SCI with polygraph
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$116,900—$243,100 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
We deliver the commercial power and mission precision the nation needs to move faster, run smarter, and deliver results.
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Headquarters
Arlington, VA
LinkedIn followers
143,631
We power reinvention across the US federal government to help agencies deliver greater outcomes using proven commercial solutions, mission expertise, and new technologies – cloud, data and AI, platforms and cyber. It’s how we radically reset problem-solving and help federal leaders deliver breakthrough performance & efficiency with speed and certainty.
Offices: 800 N Glebe Rd, Arlington, VA 22203, US · 7050 Fairgrounds Pkwy, San Antonio, Texas 78238, US · 520 Maryville Centre Dr, St Louis, Missouri 63141, US
How much do Security & Safety jobs in Redmond, WA pay?
Based on 301 listings with disclosed salaries, most security & safety jobs in Redmond, WA pay between $102k–$261k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Redmond, WA right now?
There are currently 334 open security & safety positions in Redmond, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Redmond, WA?
Companies currently hiring include Microsoft, CrowdStrike, SpaceX, Amazon, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Redmond, WA?
Yes — 190 of the 334 open security & safety positions offer remote or hybrid work (7 remote, 183 hybrid).
How do I apply for Security & Safety jobs in Redmond, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.