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Full-time
high school
Posted 18d ago
~40 hrs/week
Responsibilities
The Staff IT Services Support provides Tier 1 technical and administrative assistance to users, including hardware maintenance and mobile device management. They also act as a liaison between staff and the NGEN management team to coordinate equipment refreshes and resolve network issues.
Requirements
Candidates must have at least two years of experience in an NMCI/NGEN environment and two years of Tier 1 customer support experience. A high school diploma, an active Secret clearance, and a CompTIA Security+ certification are mandatory.
Full job description
Job Title: Staff IT Services Support Location: Norfolk, VA (100% on site) Clearance: Secret Program: USFF
Company/ Program Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2026. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.
PROGRAM DESCRIPTION
This role will be supporting the U.S. Fleet Forces Command (USFF) Headquarters (HQ) at USFF Norfolk, Virginia at a Government facility/ste. As a member of their USFF Communications and Information Systems Division (N6) Support Team, you will significantly contribute to Navy Fleet Readiness and Homeland Security. The team is involved in information technology (IT) support tasks including but are not limited to Network Engineering support, Maritime Operations Center/Tactical Systems support, Video Teleconferencing and Audio/Visual support, Portal Management and Application Development support, Staff IT Business Process/IT Services support, Satellite Communications Planning support, Information Assurance (IA)/Certification and Accreditation support, Database Administration support, Communications Security/EKMS support, and general IT support, as well as maintenance, updating and enhancement of developed application/software.
Job Responsibilities: • The Staff IT Services Support shall provide IT administrative and tier 1 technical support to users. This includes, desk phone, mobile devices, Navy Marine Corps Intranet (NMCI) equipment/peripherals, and multi-function devices/printers. The Staff IT Services Support shall also serve as a liaison between the Headquarters staff and the Next Generation Enterprise Network (NGEN) management team performing Command Technical representative (CTR) functions. • Provide Tier 1 level IT administrative and technical support to users. • Work with Staff ISSOs to validate NMCI (NGEN) equipment inventories, services and ad hoc requirements. • Process MAC requests, CLINs, and Task Order Modifications as required to meet staff requirements. • Coordinate Staff NMCI (NGEN) equipment refresh with staff ISSOs. Liaison with NMCI (NGEN) personnel in the development of the refresh plan including equipment delivery, workstation upgrade, problem resolution, equipment pickup and follow-on database updates to NET. • Coordinate emergent NMCI (NGEN) network/systems upgrades with NMCI (NGEN) Team Leads and staff ISSOs to facilitate smooth transition and minimize impact to staff operations. • Maintain accurate Staff VIP listing. Liaison with NMCI (NGEN) personnel to update VIP database, as required. Review and report status to IT Services Support Supervisor at least monthly. • Liaison with NMCI (NGEN) Help Desk, Field Delivery Services and other support organizations to resolve staff issues/problems in a timely manner. • Liaison with USFF NGEN Force IT Management Team to process orders, update information, and obtain engineering services. • Liaison with NMCI (NGEN) personnel to conduct software testing for implementation on NMCI (NGEN) network. • Participate in scheduled or periodic NMCI (NGEN) training sessions and coordination meetings. Provide report to IT Services • Support Supervisor concerning potential impacts to staff. • Maintain accurate inventory of all IT equipment and accessories. • Provide support in the management and issuance of mobile devices. • Process and manage IT service requests. • Provide CPR support as required. • Interface with government and/or commercial telephone service providers to provide office phone service to the staff to include setup/issuing, maintenance and troubleshooting/repair of phones.
Job Requirements: • High school • Minimum 2 years of experience working in NMCI (NGEN) environment to include expertise in NMCI (NGEN) NET and knowledgeable with NMCI (NGEN) CLINs and services. • Minimum of 2 years of experience in providing Tier 1 or higher customer support. • Proficient in the use of Microsoft Office Products, including Word, Power Point, Excel, Outlook. • Ability to work on multiple projects at a time and prioritize efforts to meet deadlines. • Excellent communication skills and possess a proven ability to be a self-motivated member of the IT Support Services Team. • Must have an active secret clearance • Must have a CompTIA Security + certification
Centuria, recognized as a 2024 Top Workplace in the DC Metro Area by the Washington Post is a Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Reston, VA. Our company has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. We are a modern government contractor who embraces the power of data underscored by our work culture which prioritizes innovation, collaboration, and personal growth.
We are an Equal Opportunity Employer with tremendous cultural, economic and social diversity among our ranks.
Offices: 11800 Sunrise Valley Dr, Suite 420, Reston, VA 20191, US · 1200 Westheimer Drive, Norman, OK 73069, US · 200 Mile Crossing Blvd, Suite 1A, Rochester, New York 14624, US
How many Security & Safety jobs are open in Norfolk, VA right now?
There are currently 498 open security & safety positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Norfolk, VA?
Companies currently hiring include Allied Universal, Amentum, Sentara Health, Ironclad Defense Works, CACI International Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Norfolk, VA?
Yes — 31 of the 498 open security & safety positions offer remote or hybrid work (6 remote, 25 hybrid).
How do I apply for Security & Safety jobs in Norfolk, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.