Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Remote OK
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · Hybrid
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Provide phone-based technical support to customers and field engineers to diagnose and troubleshoot security alarm faults. Ensure remote connectivity to alarm systems and handle high-security customer requirements with discretion.
Candidates should be detail-oriented problem solvers with excellent communication skills and the ability to explain technical info to non-technical audiences. Experience in phone-based customer service and technical troubleshooting is preferred.
We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
Competitive Salary: Reflecting your skills and experience
Bonus Plan: Performance-based bonuses to reward your impact
Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
You will:
Diagnose and troubleshoot security alarm faults
Use a broad range of monitoring and programming software
Deliver excellent customer service to external residential and commercial customers
Handle bespoke and high-security customer requirements with discretion
Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
An interest in problem-solving
Excellent communication skills
Ability to convey technical information to a non-technical audience
Experience in technical problem-solving
Experience providing customer service over the phone
Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education. For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward. Visit johnsoncontrols.com for more information.
Offices: Milwaukee, Cork, Ireland T12 X8N6, IE · Milwaukee, Milwaukee, Wi 53202, US · Milwaukee, Plymouth Charter Township, MI 48170, US · 1051 Floyd Dr, Lexington, KY 40505, US · 6046 12 St SE, Calgary, AB T2H 2X2, CA
There are currently 140 open security & safety positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Johnson Controls, NCC Group, Savills, RTX, Mark43, among others. Browse the listings above to see every active employer.
Yes — 67 of the 140 open security & safety positions offer remote or hybrid work (5 remote, 62 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
